Contact Centre Operator

2 weeks ago

Parramatta, New South Wales, Australia APG Workforce Full time $60,000 - $80,000 per year
Job Title: Call Centre Operator – Service NSW (iCare Stream)

Location:
Positions Available:
Contract Duration:
Hourly Rate:
Working Hours:
Interview Format:
Police Check:

About the Role
Service NSW is seeking two experienced Call Centre Operators to join the iCare stream based at the Parramatta Contact Centre. This role is perfect for motivated individuals with a strong customer service background who are looking to contribute to a high-performing government team.

Key Responsibilities

  • Deliver high-quality customer service via inbound calls
  • Navigate multiple systems to provide accurate and timely information
  • Maintain strong written and verbal communication with customers
  • Work efficiently in a fast-paced, structured contact centre environment
Roster Details
  • Rotating roster between 7:00am – 7:00pm, Monday to Friday (excludes public holidays)
  • Contractors will follow a 4-week rotating schedule:
    • One early shift period (e.g. 7am start)
    • One mid-shift period (e.g. 9–10am start)
    • One late shift period (e.g. 11am start)
  • You will not repeat the same shift for consecutive rosters
What We're Looking For
  • 2–3 years' experience in customer service (call centre, admin, or retail)
  • Excellent written and verbal communication skills
  • Intermediate computer proficiency:
    • Typing, monitor and mouse navigation
    • Email etiquette
    • Microsoft Outlook and Teams
  • Technically savvy and quick to learn new systems
  • Prior experience in a government or office environment is highly desirable
Training and Support
  • Initial Training: 2 weeks (classroom style – full attendance required)
  • Nesting Period: 12 weeks (on-the-job support with SMEs)
  • Assessment: Progress will be reviewed to determine readiness for independent work
    Note: Failure to meet training benchmarks may result in early contract termination.
How to Applyapply now

  • Centre Manager

    1 week ago

    Parramatta, New South Wales, Australia Colliers Full time $90,000 - $120,000 per year

    Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.Job DescriptionAn exciting opportunity exists for an experienced Centre Manager or Senior Retail Manager looking for the next step in their career to join our Real Estate Management Services team. Our...

  • Customer Service Specialist

    2 days ago

    Parramatta, New South Wales, Australia Hays | Contact Centres Full time $60,000 - $90,000 per year

    Join a Big 4 Bank and Make a Meaningful ImpactAre you driven by purpose and passionate about helping others? This is your opportunity to join a prestigious Big 4 bank and support customers through some of life's most challenging moments.We're looking for empathetic and resilient Customer Service Consultants to join our Hardships & Collections team. In this...

  • Campus Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Education Centre of Australia Full time $90,000 - $120,000 per year

    Campus Manager – Parramatta CampusEducation Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and most recently in Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two...

  • Recruitment and Conversion Coordinator

    2 weeks ago

    Parramatta, New South Wales, Australia Education Centre of Australia Full time $60,000 - $80,000 per year

    Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education...

  • Chief Operating Officer

    4 days ago

    Parramatta, New South Wales, Australia NSW Department of Education Full time $460,054 - $509,946 per year

    Job DescriptionJoin a leadership group transforming education in NSW, and make a difference to students in NSWOngoing Public Service Senior Executive Band 3 role with a remuneration range of $460,054 - $509,946 per annumBased in Parramatta with flexible work optionsAbout UsAt the NSW Department of Education, we educate and inspire lifelong learners – from...

  • Operations Manager

    2 weeks ago

    Parramatta, New South Wales, Australia McGrath Estate Agents Full time $60,000 - $120,000 per year

    Team Nayak, based at McGrath Parramatta, is recognised as one of the highest-performing teams within the McGrath network. Led by Amit Nayak, the team is known for its strong market presence, exceptional client care, and consistent results across the Western Sydney region.We are now seeking a Operations/Team Manager to join this elite team. A highly capable...

  • Operations Trading Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Coles Group Full time $90,000 - $120,000 per year

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About The RoleReporting to the Store...

  • CNC Brake Press Operator

    2 days ago

    Parramatta, New South Wales, Australia Labour Connect Pty Ltd Full time $72,000 - $96,000 per year

    CNC Brake Press OperatorLocation: Parramatta, NSW Employment Type: Full-Time, Ongoing (Temp to Permanent) Pay Rate: $40–$46 per hour + Superannuation + Overtime The Company: An established sheet metal and custom fabrication specialist based in Parramatta, delivering high-quality work to major projects and a variety of industries. With a reputation for...

  • Workforce Planning Manager

    2 days ago

    Parramatta, New South Wales, Australia HCF Australia Full time $120,000 - $140,000 per year

    Opportunity to join HCF's award winning contact centre in Parramatta in this dynamic roleAbout The RoleAs the Workforce Planning Manager, you will support the Senior Operations Manager to drive strategic initiatives that improve business outcomes and enhance both member satisfaction and employee engagement.You will collaborate across departments to forecast...

  • Real Time Analyst

    2 weeks ago

    Parramatta, New South Wales, Australia Tabcorp Full time $80,000 - $120,000 per year

    About TabcorpTabcorp is Australia's leading gambling entertainment company, renowned for our world-class brands including TAB, Sky Racing, and MAX. It's an exciting moment in our history – a new era for Tabcorp. We're bringing industry-leading products and services to our customers, leading with integrity, and creating value for our shareholders and...