National Business Analyst

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

We are seeking dynamic, visionary professionals to join our team as we expand our Government and Defence portfolio across multiple key projects.

This is your chance to be part of an organisation that is shaping the future of supply chain solutions directly supporting Defence and Federal Government agencies.

About The Role
The National Business Analyst plays a key role in translating business and operational requirements into clear functional specifications, driving continuous improvement, and optimising processes.

This role focuses on understanding the technical and operational challenges of warehousing systems, processes, and technology integration to recommend and implement solutions.

Primary Responsibilities

• Support contract from a technical, actionable, functional specification perspective providing oversight to the Senior Manager Warehouse Optimisation to drive continuous improvement and ensure training programs are implemented and maintained in line with quality standards and expectations
• Translate the customer's business and technical needs into clear, actionable functional specifications for process improvements, system enhancements, and potential automation solutions
• Analyse current operational processes within the customer's current warehousing solution to identify inefficiencies, and propose process improvements to increase productivity, reduce waste, and enhance compliance
• Apply technical principles to understand and optimise processes, focusing on areas such as material handling, inventory management, potential for automation, and equipment layout
• Leverage data-driven insights and simulations to model and propose solutions for operational bottlenecks or resource constraints
• Develop and maintain comprehensive documentation, including process flows, system requirements, and user stories, to guide the implementation and maintenance of business solutions
• Attend governance and command meetings at the contractual level in accordance with governance structure
• Review, develop/update and implement effective process, systems, practices and policies at a strategic level related to functional requirements and process improvements
• Act as the escalation point for operational issues, working with internal and external stakeholders to resolve matters promptly and effectively

To Succeed In This Role, You Will Need

• Experience gained in business analysis, continuous improvement, or engineering role, ideally within logistics, warehousing, or manufacturing environments
• Ability to establish and maintain effective relationships with personnel at all levels, within and external to Toll
• Excellent written and verbal communication skills, with the ability to engage technical and non-technical stakeholders effectively
• Mechanical and technical acumen, strong understanding of warehouse automation, and operational engineering within a warehousing context
• Lean Six Sigma certification or experience with process improvement methodologies preferred
• Must be an Australian Citizen and eligible for (and maintain) an Australian AGSVA Security Clearance
• Good understanding of mechanical systems, material handling equipment (MHE), automation, and operational processes in warehousing
• Previous experience in distribution and transport processes
• Strong analytical mindset, with the ability to interpret data to inform decisions and optimise business processes

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.