Service Administrator

Access Services Group is a major provider of the Australian sales and rental equipment industry, providing service, sales, and support. We have a strong team of employees who work in a fast-paced, high-performing, collaborative, and entrepreneurial environment.

We have a very strong and dedicated team who enjoy working in our fast-paced, high-performing, collaborative, safe and entrepreneurial environment.

We have an exciting opportunity for a Service Administrator to join the team. The successful candidate with be detail oriented and highly organised with excellent communication skills and administrative experience.

This is an office-based role working at our St Marys branch Monday to Friday, 7 am to 5 pm

The service Administrator is primarily responsible for the smooth and efficient coordination of the service team including the Workshop and On Road Team Members.

Other duties will also include;

• Coordinating mechanics to work on priority machines and on-road service technicians for servicing and breakdowns, along with sub-contractors to assist with the service and equipment repairs.
• Providing a daily debrief on the status of all equipment and any issues that arise.
• Ensuring all maintenance records, job cards, and Annual Certificates are completed accurately.
• Completing service purchase orders, quotes, daily invoicing, hire functions, and customer damage data entry.
• Order of consignment part, create overdue and upcoming on-road inspection lists and risk assessments.
• Liaising with customers, both internal and external, by phone or email.

The successful candidate will be an individual who will honour our core values of People, Safety, Respect, Communication, and Continuous Improvement - in addition to this, they will have:

• 2 years experience in a customer-focused role
• Previous experience in a similar role or industry is highly desirable, although not essential
• Willingness to learn and be coached for success.
• Excellent computer skills, especially with the Microsoft Office suite.
• Ability to work autonomously as well as part of a team.
• A proven track record for exceptional customer service
• Outstanding interpersonal, written, and verbal communication skills
• High level of attention to detail and accuracy
• Ability to work in a fast-paced environment.
• A positive, friendly can-do attitude.
• All shortlisted applicants for this role will be required to complete speed and accuracy test for typing prior to attending an interview.

The Benefits of Joining Access Service

• A competitive remuneration package aligned with your experience and qualifications.
• The opportunity to work for a well-established and secure organisation.
• On-going training and development
• Inspirational leadership that is eager to help you succeed.
• Employee Reward & Recognition programs to celebrate your successes.
• Company Employee Assistance Program (EAP) to support mental health.
• A positive workplace with an ongoing commitment to continuous improvement and development
• A safe workplace with a strong focus on ZERO harm - Every day

How to Apply

This is a great opportunity to work in a progressive and dynamic team within a secure and stable industry. If you feel that you have the experience, ability, and skills, we want to hear from you

Click "Apply Now" and upload an updated copy of your resume and cover letter.

At Access Services Group, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and encourage women and Indigenous candidates to apply.

****Please Note: Only candidates with the right to work in Australia will be considered for these roles.