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Customer Service Officer

2 weeks ago

North St Marys, New South Wales, Australia Reo Group Full time $60,000 - $70,000 per year

Location: St Marys, Western Sydney
Salary: $60k - $70k Super
Role Highlights: This is a fantastic entry-level opportunity to gain valuable experience in customer service, administration & general manufacturing operations. You'll work closely with a supportive team, receive training, and have numerous pathways for career advancement.

Role Overview

Step into the heart of this bustling manufacturing business as the friendly face at reception

You'll interact with customers, support production teams with admin tasks, and become a vital part of a dynamic team where attention to detail and a can-do attitude shine.

Key Duties Include:

  • Manage incoming phone calls, direct inquiries, and take messages as required.
  • Greet customers and suppliers with a warm, professional manner.
  • Print and organize production tags and schedules.
  • Process EFTPOS payments and handle customer purchase orders.
  • Manage and scan client paperwork, ensuring all files are correctly saved.
  • Assist with customer quotes and liaise with transport providers for delivery dockets.
  • Keep the reception area clean, organized, and welcoming.
  • Perform general office tasks, including mail distribution, stock orders, and maintaining storeroom cleanliness.

Candidate Profile

Are you friendly, organized, and eager to grow?

This role is perfect for someone with great communication skills, a proactive attitude, and a knack for delivering excellent customer service.
You might currently work in retail, fast food, or hospitality and are looking to transition into an administrative, customer service-focused role.

We're looking for someone with:

  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational abilities
  • Enjoys being busy in a fast-paced environment
  • A friendly, bubbly personality with a customer-first mindset.
  • Confidence using Microsoft Office (Word, Excel, Outlook).
  • Driver's Licence/own transport (public transport is not available)

Culture & Benefits

You will be joining a company that is committed to its people, offering a supportive, inclusive environment with full training provided. You'll be part of a close-knit team and have opportunities to grow within the business as you gain more experience.

This is a great entry-level role, where you can grow your career in Admin, Customer Service, Operations and/or Manufacturing.

  • Full-time permanent role
  • Ongoing training and development with genuine career opportunities
  • No weekends Monday-Friday: 6:30am-4:30pm
  • Salary Range: $60k - $70k Super
  • Supportive, diverse and fast-paced, fun team environment with a focus on quality service & products.
  • Active involvement in community & sporting initiatives and events
  • Location: St Marys, Western Sydney with parking.

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD58214. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.