Family Support Practitioner – Townsville

About Act for Kids

Act for Kids is a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk. With over 30 centres nationally, we have supported thousands of children and their families for more than 30 years. Our teams are at the heart of everything we do, and we are united by a single purpose to help keep kids safe, heal from trauma and lead happy lives and thrive.

Working With Us

Make a difference every day in a values-led organisation.

We're more than just a workplace—we're a community built on shared values: Professional, Ethical, Caring, Courageous, and Collaborative. We're proud to be recognised for our commitment to inclusion and employee wellbeing:

• Inclusive Employer named by Diversity Council Australia.
• Employer of Choice awarded in 2019, categories including Health/Wellbeing; Leadership; + Work-Life Balance.
• Supportive culture that encourages diversity, wellbeing, and work-life balance.

What We Offer

At Act for Kids, our people are the heart of everything we do. We're proud to offer:

• Extra leave, including wellbeing days, parental, study, exam, and pet leave.
• Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
• Fitness Passportincluding discounted fitness memberships to a range of facilities for you and your family.
• Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals.
• Ongoing professional development through our annual PD fund and structured support.
• Flexible work arrangements and a team that truly values what you bring.

About the Position

We are looking to welcome a Family Support Practitioner to deliver an outreach model of family case-management programs addressing identified needs and child protection concerns.

• Full time opportunity.
• Position government funded until 31 December 2026 with possible extension.
• Level 4 under the SCHCADS Award. Salary range is $88,100 - $94,792 + Super + Salary Packaging.

Key Responsibilities:

• Deliver an outreach model of complex case-management programs to families, predominantly within their home environment.
• Engage with families, obtain consent, and develop a case plan in conjunction with the family and which addresses unmet needs and child protection concerns.
• Work collaboratively with other professionals and stakeholders to meet client-related outcomes.
• Facilitate social learning, community connectedness, good health, and well-being.

You can read our full position description here under the relevant vacancy.

About You

• A tertiary degree in a relevant discipline (allied health, social work, human services).
• Professional registration (if required).
• Membership of a relevant professional association (desirable).
• At least two (2) years' experience providing case-management and therapeutic services to families, caregivers, young people and children in a child protection framework.
• Cultural awareness and an understanding of how to communicate and work effectively with families from different socio-economic and cultural backgrounds, including Aboriginal and Torres Strait Islander people.
• An understanding of current child protection legislation and policy reforms.

Other Requirements

• Eligibility for a WWCC or professional exemption.
• Current driver's licence.
• Legal ability to work in Australia (proof of eligibility required).

How to Apply

Click on 'Apply Now' to submit your application. Applications will be reviewed as received. Please include:

• A resume.
• A cover letter addressing the key responsibilities of the role.

We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities.

If you require any adjustments or support to participate in the recruitment process equitably, we encourage you to reach out to the contact person below. Your information will be treated confidentially.

Contact: Julie Teakle: or 

Closing Date: 8 September 2025