Councillor Support Officer

• Permanent, Full Time opportunity available (9 day fortnight, 36.25 hours/week)
• Certificate IV in Business or equivalent experience
• LGO 4 ($79,413 - $85,123 per annum + superannuation) based on skills, qualifications and experience

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

This role provides high-level professional assistance to both internal and external stakeholders in relation to councillor community engagement. This includes the delivery of engagement activities that foster meaningful connections between councillors and the community. The role is responsible for actioning requests from councillors for advice and operational support, facilitating effective communication between councillors and the organisation to ensure service-related matters are addressed promptly. It also encompasses providing comprehensive administrative support to enable councillors to perform their elected duties efficiently and with discretion, maintaining strict confidentiality and adherence to governance protocols.

About You

The ideal candidate will hold a Certificate IV in Business or possess equivalent experience, with a minimum of three years in a similar position, preferably within customer service or community engagement. They will bring qualifications or practical experience in public consultation, such as IAP2 membership or certification, and be confident in managing social media activities. Demonstrated experience in stakeholder consultation, including group facilitation, is essential. The candidate will exhibit strong interpersonal skills, with a proven ability to build relationships and negotiate effectively. They will be capable of basic graphic design and familiar with the Adobe suite, and possess excellent planning and organisational abilities to manage tasks independently and within a team. Exceptional verbal and written communication skills, a collaborative mindset, and a commitment to delivering best practice outcomes for council and community are key attributes. Additionally, the candidate will demonstrate sound analytical, decision-making, and problem-solving capabilities, supported by advanced proficiency in Microsoft Office applications.

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

For further information review the Position Description.

Closing Date: 11.45pm, Monday 1 September

What We Offer

• 17.5% annual leave loading
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone for a confidential discussion.