Service and Warranty Manager

At Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We offer a range of stunning architectural house plans full of sun-fringed spaces and generously sized rooms, perfect for the Brisbane, Gold Coast and Sunshine Coast lifestyle. Our home designs consistently win Master Builders Association State and National Awards.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees. Our perks and benefitsWe believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more

About the opportunity:

You will drive the achievement of key goals related to new home service and maintenance quality standards, delivery of exceptional customer experience and team performance. Reporting to the State Building Manager, the focus of this role is to manage the workflow for service and maintenance works within the warranty period, ensuring all post-handover activities are managed in line with the agreed contract specifications. More specifically, you will:

• Develop strong partnerships with key business stakeholders, vendors, subcontractors/trades and team members
• Ensure that goals are clearly communicated and teams are engaged and have the resources and tools to deliver
• Lead group meetings and engage relevant service providers to elevate the knowledge and skills of the team
• Conduct one on ones and weekly meetings with Brighton Cares Supervisors to provide support, coaching and mentoring
• Ensure the Brighton cares team provide a cost effective 5-star customer service experience by maximising resources within the business
• Ensure practical completion activities are completed in line with company policy
• Provide weekly updates and reports to state building manager and attend regular meetings with construction managers to identify common issues and feedback
• Ensure all QBCC matters are prioritised and resolved effectively
• Manage After Hours Schedule between Brighton Cares Supervisors and from time-to-time cover when required

About youYou will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will have:

• Minimum 5 years' experience in the construction industry
• Advanced knowledge of construction and the building processes within the residential housing industry including QBCC standard and tolerances and Australian Standards
• Valid C Class Driver's license.
• Ideally you will have experience as a Construction Supervisor within project homes
• The ability to identify defects or problems proactively and take the necessary actions to rectify or prevent problems in an efficient manner
• Outstanding leadership, communication, and planning abilities with a passion for working in a fast-paced environment

Interested?The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical. Apply todayIf you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.