Manager ICT Infrastructure

Manager ICT Infrastructure, Clerk Grade 9/10, Wollongong

• Work in a volunteer-based agency supporting communities of NSW
• Join a high-performing, friendly team
• Full time ongoing role opportunity
• Location: Wollongong with the opportunity to enjoy a hybrid working arrangement

About the opportunity

As Manager ICT Infrastructure, you will lead and oversee the operational management of all NSW SES ICT infrastructure, including desktops, MFDs, network, cloud, and server operations, to deliver secure, reliable and high performing services.

You will manage skilled technical teams while also acting as a partner to the business. The role promotes collaboration with other ICT units and business stakeholders to ensure NSW SES infrastructure supports digital transformation and build an IT environment that is not just stable, but also innovative and future focused.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will need to:

• Proven experience leading a technical team in the management of networks, servers, and end-user devices.
• Demonstrated experience overseeing core infrastructure operations.
• Expertise in managing service delivery processes, including technical escalations, asset lifecycle and technical documents.
• Have knowledge of cyber security and compliance requirements. (Such as patching and asset management)
• Excellent communication and stakeholder management skills, with the ability to contribute to projects and procurement.
• Strong familiarity with modern workplace environments, and hands-on experience with Microsoft Intune and Azure AD (desirable)
• Possess relevant tertiary qualifications and/or equivalent experience.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $129,464 to $142,665 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of two page) briefly responding to the essential requirements and outlining your skills and suitability to the role.
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role.

Target Questions

• Can you describe a time when you had to lead a major network infrastructure upgrade or migration? What were the key challenges, and how did you ensure minimal disruption to business operations?

• What's your approach to designing and maintaining a robust disaster recovery plan and using examples how have you gone about testing those plans?

Want to know more?

If you want to know more about this opportunity, please contact Lee Williams at or

The role description is available here - Manager ICT Infrastructure_Clerk 9-

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Thursday 28th August, 11:55pm