Senior Manager ICT Infrastructure and Service Delivery

Senior Manager ICT Infrastructure and Service Delivery, Clerk Grade 11/12, Wollongong

• Work in a volunteer-based agency supporting communities of NSW
• Join a high-performing, friendly team
• Full time ongoing role opportunity
• Location: Wollongong with the opportunity to enjoy a hybrid working arrangement

About the opportunity

As Senior Manager ICT Infrastructure and Service Delivery, you will own the strategic and operational portfolio of NSW SES ICT Infrastructure services. Leading multi-disciplined teams you will enhance and maintain our server, network and workstation environments, and oversee an enterprise IT ServiceDesk to provide consistent, high-quality support to members.

In this role, you will partner with ICT business units and external vendors to ensure our technology environments are aligned to NSW SES and government objectives. In delivering ICT infrastructure, assets and software, you will ensure technology is reliable, and fit for purpose to support service outcomes.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will need to:

• Proven leader of multidiscipline ICT teams (service desk, infrastructure, vendors).
• Hands-on and supervisory experience across core infrastructure, ensuing reliability and high-quality support.
• Strong ITIL-based service management across tracking tickets, managing assets, and documenting work.
• Experience with desktops, laptops, servers and networks.
• Solid cyber security and compliance focus, including patching, vulnerability management and hardening access and governance.
• Be able to clearly communicate and contribute positively to projects and procurement processes.
• Experienced with Microsoft Intune, desktop management and Azure AD (desirable)
• Possess relevant tertiary qualifications and/or equivalent experience.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $149,739 to $173,174 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of two page) briefly responding to the essential requirements and outlining your skills and suitability to the role.
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role.

Targeted Questions

• Using examples what has been your strategy and approach for modernising legacy infrastructure and desktop environments while maintaining service delivery and business continuity?

• How do you ensure alignment between multi-disciplined IT teams to deliver a seamless experience for users and key business outcomes for stakeholders?

Want to know more?

If you want to know more about this opportunity, please contact Stephen McRobert at

The role description is available here _Senior Manager ICT Infrastructure and Service

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

Applications close: Thursday 28 August, 11:55pm