Client Support Officer

About the role:

We have an exciting opportunity to work at Box Hill Institute as our Client Support Officer. This is a part-time (0.40 EFT), fixed-term (Parental Leave backfill) to March 2026 opportunity based at our Box Hill Nelson campus. The salary for this position is PACCT 3.1 $59,597 per annum (based on 1 FTE) exclusive of superannuation and pro rata accordingly. This position reports directly to the Senior Administrator, and sits within the Faculty of Creative, Business & Technology.

What you'll do:

* Responsible for providing a range of client services to students, clients, teachers andemployees across Box Hill Institute

* Act as the "face of BHI" to shape customers' initial and ongoing perception of BHI and itsservice quality

* Support activities to enhance student experience across all faculty programs

* Provide a range of administrative support to ensure effective provision of client services

* Build and enhance collaborative relationships with internal and external clients

About you:

* Your values align to ours. Together we are curious, trustworthy and compassionate.

* Experience in working collaboratively as part of a team to achieve team goals

* Excellent organisational and planning skills

* Ability to respond to internal and external client needs promptly and to follow through oninquiries, request and complaints in a timely manner

* Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance

Qualifications and experience:

* A relevant qualification in Business or Office Administration, or equivalent combination oftraining and experience.

* Experience in administration of educational delivery and/or professional services is anadvantage.

* Experience in dealing confidently and courteously with people at all levels, and a commitmentto providing a high level of customer care in an administrative role.

* High level of interpersonal, verbal and written communication skills, with demonstratedexperience in preparing high quality, accurate correspondence and reports to stakeholders

* Proficiency in all MS Office applications for a range of tasks including but not limited to,generating letters, reports and database management

About us:

We are proud to be a leading education provider with a strong reputation for delivering high quality

educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult

Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you,

help you grow, and offer you benefits which enhance your work life balance.

Staff benefits:

We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate

your achievements. This includes but is not limited to:

* Flexible work arrangements

* On-site parking

* Career progression opportunities and reward & recognition programs

* Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days

paid Family Violence leave and up to 14 weeks paid Parental Leave

* Access to health & wellbeing benefits and resources, including FREE flu-vaccinations, FREE skin

checks, FREE health checks and corporate health insurance discounts

* Novated leasing and salary packaging

* Support student learning at our Barbershop with $5 haircuts, shaves and grooming as well as

discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus

* Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as

discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Joyce Khoo, Senior Administrator, via

Applications close: 9:00am, Friday 19 September 2025

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an

equal opportunity employer. We encourage people from all backgrounds, abilities and identities to

apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of

children and young people. We believe that child safety is everyone's responsibility. All employees,

volunteers, contractors and service providers are required to promote a culture of child safety, comply

with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child

abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and

maintain a current, valid Working with Children Check for the duration of their employment at their own

expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.