Client Support Officer IEA

Employment | Little Collins Street (HQ) | Ongoing - Full-time, Ongoing - Part-time

• Full-time/Part-time Ongoing positions available, based across the following VIC & NSW locations;
• VIC - Sunbury, Footscray, Melton, Craigieburn, Pakenham and Dandenong / NSW - Bankstown, Villawood, Castle Hill, Mt Druitt and Cabramatta
• Provide tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio
• Annual salary is $55, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

The Client Support Officer provides tailored administrative support to staff within the Employment Portfolio, especially SDMs and Employment Mentors, helping streamline services for jobseekers by reducing admin and monitoring tasks. It can also serve as a stepping stone to becoming an Employment Mentor at AMES Australia for those without prior experience in employment services.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• To be willing to complete the Employment Services Skills Set
• Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
• Strong computer skills, including proficiency in the Microsoft Office Applications, i.e Word, Excel, and PowerPoint and knowledge of database applications
• Ability to take initiative, problem solve and take the extra mile to engage clients
• Strong organisational and time management skills with willingness to learn
• Exposure to financial processes, payments and/or petty cash management
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles
• As travel between Sites may be a requirement, a valid current Driver's Licence would be desirable
• Ability to speak a second language will be highly regarded

Applications for this position will be accepted up to 6 PM on Friday 19 September 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights