Client Roster Support Officer

2 weeks ago

Melbourne, Victoria, Australia Fronditha Care Full time
Overview

The Community Services team coordinates care and services for clients who are living in their homes, supporting them to live as independently as possible and connected to their community. The team oversees and supports an extensive portfolio of clients, through a diverse range of programs.

The Client Roster Support Officer provides effective and efficient delivery services to meet client needs. The role includes providing customer service, administration support and the rostering of care staff to client services ensuring effective delivery of client support.

Key Responsibilities
  • Acts as the central point of contact for clients and support workers in the rostering of services.
  • Ensures all client and staff enquiries are attended to promptly and responded to in a professional and timely manner.
  • Answer and triage of all incoming calls including Support at Home Clients and staff in line with process.
  • Liaises as required with staff from other departments to gain information and to resolve customer issues.
  • Access client and client representative information and rostering information in the Community Care system.
  • Rosters services matching the client preferences and skills required in accordance with support worker availability.
  • Works collaboratively as part of the client support team to ensure responsiveness to clients.
  • Manage the re-rostering of absent staff on unplanned leave.
  • Ensures accuracy of roster records are maintained.
Your Profile
  • Cert IV in Business Administration or equivalent preferred.
  • Minimum 2 years' experience in customer service, administration, and rostering/team coordination roles.
  • Rostering experience in a fast-paced environment.
  • Customer service experience in managing and triage calls.
  • Effective administration skills with the ability to maintain accuracy and efficiency.
  • Ability to build strong and effective relationships with staff, guiding and supporting colleagues at all levels of the organisation.
  • Excellent time management and organisational skills and ability to work in a fast-paced environment.
  • Excellent interpersonal and communication skills including experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
  • Ability to take the initiative, work with minimum supervision and implement administrative systems.
  • Excellent negotiation skills to negotiate with internal (staff) and external stakeholders (clients and their families).
  • Ability to speak Greek is an advantage.
Benefits
  • Salary packaging
  • Gender neutral paid parental leave
  • Ability to purchase additional annual leave
  • Enhanced leave entitlements for employees covered by respective Enterprise Agreements
  • Learning and development, career pathway opportunities, communities of practice and other learning programs
  • Access to health and wellbeing program including EAP support for personal and professional assistance
Why choose Fronditha Care?

Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

If you are looking for a rewarding career and for a role where you can make a positive impact in people's lives, then we'd love to hear from you. Apply online now.

The successful applicant will also be required to undergo a current Police Check.

Please send your CV to careers@fronditha.org

Senioriy level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitals and Health Care

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