Rostering and Client Care Coordinator

7 days ago

Toowoomba, Queensland, Australia Allen Care Services PTY LTD Full time

About Us:

Allen Care Services commenced in 2020 as a small family business. Over time we have grown in size and support people through out the Toowoomba Region but our goal remains the same, we want our participants to be able to chase their dreams without fear or limitations. Allen Care Services provides individualised support to people living with a disability. We listen to what our participant's want and assist them to achieve their dreams and goals. We provide assistance that promotes independence, choice and quality of life. We strive to provide the kind of support that you expect and deserve by ensuring dependable, consistent and participant driven supports.

About the role:

This dual role of predominantly rostering with client care coordination requires a detail orientated person with excellent communication skills.

  • Rostering all client hours within the company
  • Coordinating staff availability
  • Coordinating and overseeing the NDIS planning and coordination of support to participants
  • Coordinating the intake process including the initial meet and greet as well as negotiating Service Agreements with participants and support coordinators
  • Assisting and maintaining the Roster of Care outlining the participants' support needs
  • Supervising Support Workers in the provision of quality person-centered services
  • Being actively involved with the development, implementation and review of support plans required for participants
  • Coordinate the delivery of daily living supports enabling participants to achieve their goals through the implementation of their NDIS plans
  • Develop and maintain professional relationships with a diverse range of internal and external stakeholders, demonstrating effective participant support and service delivery
  • Coordinate team processes, including client reviews, team meetings and program reviews

Qualification/Requirements:

  • Diploma in Business or relevant industry experience
  • Cert 4 in individual support or relevant industry experience

Skills:

  • Strong interpersonal communication skills (Written and Oral),
  • Ability to think on your feet, Work calmly under pressure
  • Strong time management, negotiation, problem solving and organisational skills
  • Ability to work with people with multiple and complex disabilities and behaviour support requirements and provide Person-centered care
  • Capacity to work effectively in leadership positions

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