Hospitality Manager

5 days ago

Bendigo Goldfields Macedon Ranges, Australia Avid Sports Mandalay Pty Ltd Full time $104,000 - $130,878 per year

An exciting opportunity has arisen at Club Mandalay, a premier resort-style golf and leisure facility, for an experienced and dynamic Hospitality Manager to lead our hospitality team for a 12-month maternity leave contract.

Club Mandalay offers a diverse range of hospitality experiences including a Bar, Café, Restaurant, Urban Grocer, Event Spaces, and outdoor event capabilities. These facilities serve both the Mandalay Estate community and the wider local area, complementing our nationally ranked Top 70 golf course that caters to members, visitors, and corporate groups.

About the Role

We're seeking a confident, self-motivated, and innovative leader with a passion for exceptional customer service and a keen eye for detail. The successful candidate will be responsible for maintaining operational momentum, managing all front-of-house activities, and delivering outstanding social and corporate events.

Reporting directly to the General Manager, this role requires a hands-on approach in a fast-paced, high-energy environment.

Key Responsibilities

  • Oversee daily hospitality operations including POS, beverage ordering, and stock control
  • Lead staff training, rostering, and HR management
  • Ensure exceptional service standards for members and guests
  • Maintain high presentation standards across all hospitality areas
  • Manage cash handling and stock control procedures
  • Open and close the Club as required
  • Resolve member and guest concerns professionally and promptly

Ideal Candidate

  • Proven experience in a similar hospitality leadership role (experience in a members' club highly regarded)
  • Strong knowledge of POS and reservations systems
  • Flexible availability across a 7-day roster (primarily Wednesday–Sunday), including evenings and public holidays
  • Current RSA Certificate
  • Excellent problem-solving and customer service skills
  • Professional, proactive, and team-oriented approach

What We Offer

  • Full-time fixed-term salaried position
  • Supportive and vibrant working environment
  • Opportunity to lead a passionate team in a unique resort-style setting

Please forward applications including your resume and a covering letter to:

Applications close Friday 3rd October.

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