Venue Manager

About the job

Daylesford - VIC

• Opportunity to lead a luxury, award-winning spa
• Great culture and supportive environment
• Competitive salary & company benefits

Our Company

The Hepburn Bathhouse & Spa is an iconic tourist destination and award-winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

The Role

The Venue Manager is the senior on-site leadership role at Hepburn Bathhouse & Spa, providing strategic and operational leadership across all aspects of the venue.

Responsible for overall operational efficiency, financial sustainability, and service delivery performance, the position ensures compliance, safety, and exceptional guest satisfaction while preserving the heritage and reputation of the Bathhouse as a premium wellness destination.

Reporting to the General Manager – Wellness, the Venue Manager leads the department heads across Operations, Spa & Wellness, Guest Experience, and Facilities & Maintenance to deliver organisational outcomes.

Key Responsibilities:

• Provide decisive strategic and operational leadership, setting clear direction for the future growth and success of Hepburn Bathhouse & Spa.
• Champion operational excellence across spa services, guest experience, venue
• Consistently deliver exceptional guest satisfaction by embedding service excellence into all aspects of the customer journey.
• Ensure full compliance with OHS, public safety, licensing, and environmental obligations, embedding a proactive culture of safety and risk management.
• Drive financial sustainability by developing accurate budgets, delivering reporting transparency, and achieving cost efficiency without compromising service.
• Lead, coach, and inspire department heads and their teams, fostering a high-performance culture focused on accountability, collaboration, and staff wellbeing.
• Safeguard and actively promote the heritage, values, and premium reputation of Hepburn Bathhouse & Spa as a leading wellness destination.

Business Performance:

• Maximise business growth, profitability, and market positioning, achieving financial and strategic targets.
• Ensure consistent operating standards are achieved and continuously improved across all departments.
• Proactively identify and close performance gaps through innovation, process improvement, and capability building.
• Act as a visible and positive ambassador for Hepburn Bathhouse & Spa and Belgravia Leisure within the community, industry networks, and stakeholder forums.

Team Engagement/ Individual Accountability:

• Engage proactively and respectfully with all colleagues, fostering positive and collaborative working relationships.
• Contribute actively to a safe, supportive, and enjoyable workplace culture where all team members feel valued and included.
• Demonstrate accountability as a team player, sharing knowledge and supporting collective success across departments.
• Consistently role-model Belgravia Leisure's values and behaviours, setting the standard for professionalism, integrity, and guest-centred service.

Team Engagement/ Leadership Accountability:

• Coach, mentor, and develop departmental leaders and staff, building capability, confidence, and career growth.
• Create and sustain an inclusive, safe, and high-performing workplace culture where wellbeing, respect, and diversity are embedded.
• Set clear expectations and hold individuals accountable for delivering results, ensuring alignment with organisational goals.
• Equip staff with the knowledge, tools, and resources they need to succeed, removing barriers to performance.
• Actively champion and role-model organisational values and behaviours, embedding them into decision-making, service delivery, and team interactions.

About You:

• Proven leadership experience in a hospitality, spa, wellness, or tourism environment, with accountability for multi-department operations.
• Strong financial management and commercial acumen, with a track record of achieving revenue growth, profitability, and sustainability.
• In-depth knowledge of compliance, OHS, and risk management, with demonstrated ability to embed a proactive safety culture.
• Exceptional interpersonal, communication, and stakeholder engagement skills, with the ability to influence, negotiate, and build partnerships.
• Inspiring leader, coach, and motivator, capable of building high-performing, diverse teams.
• Demonstrated capability in strategic planning, change management, and continuous improvement.

Essential

• Current First Aid (Level 2) and CPR Certificates.
• Current Working with Children Check.
• Current National Police Check.

Desirable

• Tertiary qualifications in Business, Hospitality, Spa/Wellness, or related field.
• Additional training in leadership, safety, or customer experience.