Guest Service Agent

4 days ago

Perth, Australia Event hospitality & entertainment Limited Full time

Posted Sunday 29 June 2025 at 4:00 pm | Expired Monday 7 July 2025 at 3:59 pm

About EVT

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Alex Hotel

Join Alex Hotel in Northbridge, Perth, just minutes from the city centre. Share our passion for great food, unique wines, and warm hospitality. Our cosy, sustainable rooms and vibrant communal spaces await. Be part of our team and create memorable experiences for inquisitive travellers.

About the role

We are looking for our next Guest Service Agent Superstar

This role will suit a well-rounded hospitality or customer service professional with the flexibility and experience to work a variety of shifts through the week including weekends.

The successful candidate will have had previous experience working in reception/front desk/reservations, or a hospitality supervisor. While not essential, previous experience and understanding of the Opera Cloud system will be highly regarded.

When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential.

Our ideal candidate shines with their:

Organisation and planning

Time management

Guest Service

Collaborative work ethic

Desire to develop individually and as a team

Key Responsibilities:

Responding to all incoming reservations calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation

Processing all reservations, cancellations and amendments to bookings

Communicate guest special requests to relevant teams throughout the hotel including VIPs

Communicate guest complaints to hotel management and assist in investigations and resolutions

Be an expert on the hotel rooms, room rates and packages available and upsell when possible

Assist Group Reservations and Reception when required

F&B service, from Breakfast to Room Service.

50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.

$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

Awesome winter and summer savings and discounts at Thredbo.

Rapid career growth opportunities through our EVT network.

Local community involvement, volunteering and charitable giving.

and transparency and reporting.

Employee Assistance Program.

Australia and NZ’s largest and most diverse experiences company.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alertshere https://www.evt.com/elevate/careers/ .

#J-18808-Ljbffr

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Mercure Perth Full time $45,000 - $60,000 per year

    Company DescriptionIbis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can...

  • Guest Service Agents

    2 weeks ago

    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    3 days ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23032100 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent** - Beautiful location on the Elizabeth Quay waterfront - 5 minutes...

  • Guest Service Agent

    4 days ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 22218611 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Services Agent** - Increased HIGA Award Rates - Beautiful location on the...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Pan Pacific Perth Full time $40,000 - $60,000 per year

    About Pan Pacific PerthAt Pan Pacific Perth, we empower our associates to grow and develop their skills. We offer a diverse, inclusive environment and various career opportunities. Our strategy focuses on creating a safe workplace aligned with our core values, recognising that our team's talent is key to our success.About the RoleWe are looking for a...

  • Guest Service Agent

    1 week ago

    South Perth, Australia Metro Hotel Full time

    The Metro Hotel South Perth has long been an iconic landmark on the South Perth peninsular, this busy award-winning hotel boasts spectacular views across the Swan River and City landscape, the hotel is a popular destination for regional WA and corporate guests.  The hotel has 147 hotel rooms comprising of both 3.5 star and 4.0-star accommodation options,...

  • Guest Service Agent

    6 days ago

    Perth, Western Australia Novotel Perth Murray Street Full time $60,000 - $80,000 per year

    "Hospitality is a work of Heart" at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.ALL about us:WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray...

  • Guest Service Agent

    6 days ago

    Perth, Western Australia Quest Perth Ascot Full time $70,000 - $120,000 per year

    Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.  While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest at Perth Ascot is locally owned and operated. We love helping...

  • Guest Service Agent

    2 weeks ago

    Perth, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23137375 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Services Agent** - Beautiful location on the...

  • Guest Service Agent

    2 weeks ago

    Perth, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23152173 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Services Agent** - Beautiful location on the...