Records Officer

• A collaborative and supportive environment that values professionalism, objectivity, and integrity.
• Canberra based role with Flexible working arrangements and WFH options
• 3 additional days leave in December with the options to purchase leave
• Salary from $79,978 to $84,834, plus 14% superannuation + yearly increase

The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia's aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset, and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team
As the
Records Officer
you will work with the Enabling Technology Platforms team to support and implement the work program being initiated by the Content Manager Team Leader in a professional and effective manner using considerable skills and experience.

• Records Management Support: Maintain corporate records and filing systems (both hard copy and electronic) in compliance with regulatory and legislative requirements.
• System Administration & User Support: Administer content management systems (e.g., Content Manager, Orbit, Library system) and provide specialist advice, training, and second-level Help Desk support.
• Quality Assurance & Audits: Participate in records audits, spot checks, and the Records Management Maintenance Program to ensure data integrity.
• Policy & Process Improvement: Contribute to the development and implementation of policies, procedures, and systems for consistent and improved records management services.
• Project & Archival Activities: Support archival functions, manage subscriptions, assist with digitisation, sentencing, disposal projects, and contribute to monthly reporting.

Please see the link below to view the full Position Description:
The Person
To be considered for this role you will have a proficient level of interpersonal and communication skills (written and verbal) with the ability to build and maintain professional working relationships.

The Successful Candidate Will Have

• Sound knowledge of records management principles, practices, and standards.
• Demonstrated experience in the use of Content Manager and/or other EDRM systems.
• Proven computer literacy and keyboard skills, especially Microsoft Excel and Word applications.
• Demonstrated ability to work unsupervised, to prioritise tasks, manage workloads and meet deadlines.
• Qualifications within the discipline field highly regarded.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.
We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.
Security Clearance
To be eligible to apply, you must be either an Australian citizen or permanent resident.

Should you require any further information please contact Neethu Stephen – Talent Advisor –

How To Apply
To apply for this position please lodge an application online via the "apply link" attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.

Applications close Monday 13th October 2025 at 11:55PM AEST