
Customer Success Specialist
2 days ago
About RMS Cloud
At RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries.
Every team member at RMS Cloud plays a key role in shaping the future of our platform and our business. Together, we are driving innovation and making a real impact on the global hospitality landscape.
Your Impact
As a Customer Success Representative, you'll be instrumental in ensuring our customers succeed with our SaaS product. By delivering responsive support, proactive solutions, and a seamless client experience, you'll foster strong relationships and help customers achieve their business goals. You'll stay informed on product developments and industry trends to provide exceptional guidance and drive product adoption.
What you'll be doing:
- Respond to customer inquiries with effective solutions and timely resolution.
- Provide training on product features, updates, and best practices to maximize customer value.
- Escalate complex issues to senior teams for efficient problem-solving.
- Collect and share customer feedback with internal teams to enhance the product.
- Maintain accurate documentation of customer interactions and insights.
- Continuously expand product knowledge and refine skills to deliver advanced support.
What you'll bring:
- Strong problem-solving and communication skills, with a focus on empathy and patience.
- Proactive approach to learning and applying new insights for customer success.
- Ability to collaborate across teams to share knowledge and improve customer outcomes.
- Proven track record in achieving metrics such as first-response times, CSAT scores, and product adoption rates.
- A customer-centric mindset with a passion for helping others achieve success.
- Experience with RMS Cloud PMS or other Property Management Systems is highly regarded.
- Experience in supporting customers with account payments and disputes, or reconciliation tasks is an advantage.
What can you expect from us?
- Career Progression Opportunities
– As we grow, you grow There's always room for advancement and new challenges to help you expand your career. - Freedom to Create
– We want to hear your ideas You'll have the freedom to innovate and make an impact with your work. - Hybrid Work
– Enjoy the best of both worlds with the flexibility to work from home and connect with the team in the office when needed. - Impactful Work in a Global Company
– You'll be part of a growing global team where your work directly contributes to the success of our business and makes a real difference in the hospitality industry. - Inclusive & Collaborative Culture
– We're a friendly, dynamic team where everyone's voice is heard, and working together drives our success. - An Innovative & Empowering Environment
– Work in a space that encourages creativity, new ideas, and problem-solving to help you grow and thrive in your career.
-
Customer Service Assistants
2 weeks ago
Oakleigh East, Victoria, Australia Tasman Butchers Full time $45,000 - $60,000 per yearTasman Butchers The Meat SpecialistsAt Tasman Butchers we recognise the importance of providing exceptional Customer Service and our Customer Service Specialists play a key role in the success of our business as they are the first point of contact for all of our customers.We are seeking individuals with experience in fresh food and/or Supermarket...
-
Sales Assistant
2 days ago
Keilor East, Victoria, Australia AMX Superstores Full time $45,000 - $60,000 per yearExciting career in retail & motorcycle industry + Great team culture + Part of a global organisation + Great pay & perks.Sales AssistantAMXis the largest Australian Motorcycle Accessories retailer, open 7 days a week, with 25+ store locations nationally and online.We are looking for our nextSales Assistant. This position is most suitable for a motivated and...
-
Trade Customer Service
2 days ago
Keilor Park, Victoria, Australia Vic Air Supplies Full time $60,000 - $90,000 per yearTrade/Counter Salesperson – Keilor Park or Dandenong SouthVic Air Supplies is a leading Australian-owned supplier of heating, cooling, ventilation, and Sheetmetal products to the domestic and commercial industry. Proudly operating for over 30 years, we have built a reputation for quality products and excellent service.We are currently seeking an...
-
Bra Specialist
2 days ago
Malvern East, Victoria, Australia Victoria's Secret Full time $50,000 - $80,000 per yearBra Specialist – Victoria's Secret ChadstoneEmpower women. Build confidence. Be the expert.Victoria's Secret Chadstone is searching for Bra Specialists who are passionate about helping women find their perfect fit. If you love creating confidence through expert bra fittings and exceptional customer service, this is your chance to shineWhat You'll Do:Be the...
-
Customer Value Specialist
2 weeks ago
Ringwood East, Victoria, Australia Bupa Full time $60,000 - $90,000 per yearA career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.Joining Bupa you can be sure we'll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...
-
Keilor East, Victoria, Australia The Australian Dermal and Laser Institute Full time $60,000 - $90,000 per yearAt The Australian Dermal & Laser Institute (TADLI), we're more than a skincare and education company, we're a passionate, purpose driven team raising the standard of clinical aesthetics across Australia and New Zealand.Under our umbrella, we manage multiple brands including professional skincare lines, advanced device technologies, and award-winning industry...
-
Swim Teachers
2 weeks ago
Keilor East, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time $40,000 - $80,000 per yearVIC, Keilor East Leisure Centre - Keilor East 3033Great career paths and development with an entrepreneurial organisationMultiple casual positions availableEnjoy a great work / life balance with mornings, evenings and weekend shiftsThis is a great opportunity for qualified teachers who enjoy swimming, love working with children, who want to teach the skills...
-
Collections & Sales Specialist
4 days ago
East Melbourne, Victoria, Australia Weploy Full time $18,336 - $18,432 per yearCollections & Sales Specialist – Renewable EnergyLocation: East Melbourne (fully onsite)Hourly Rate: $35.68 per hour + superDuration: 3 months casual contract to begin. Chance of extension or long term contract thereafter Hours: Monday to Friday 9-5pm each weekWe're on the hunt for a driven Collections & Sales Specialist to engage with SME customers,...
-
Customer Experience Specialist
7 days ago
Malvern East, Victoria, Australia EMP Industrial Full time $60,000 - $80,000 per yearFull-time - Malvern (On-site, Mon–Fri)EMP Industrial has equipped Australian yogis, studios and wellness professionals since 1981. From our Malvern HQ we ship thousands of premium mats, props and fitness accessories nationwide - serving everyone from first-time shoppers to national gym chains.We're are looking for a frontline champion who can keep...
-
CRM Automation Specialist
4 days ago
Malvern East, Victoria, Australia Austin Group Full time $80,000 - $120,000 per yearThe RoleThe Austin Group, home to iconic Australian brands GAZMAN, Cable, and Perri Cutten, is seeking a dynamicCRM Automation Specialistto join our team. This is your opportunity to play a pivotal role in enhancing customer engagement and driving business growth through innovative automation strategies.As a CRM Automation Specialist, you will be responsible...