Senior Guest Experience Officer

1 week ago

Mosman, New South Wales, Australia Taronga Conservation Society Australia Full time $43,000 - $73,000 per year
  • Located at Sydney's iconic Taronga Zoo
  • Casual position
  • TCSA Wages Employee Award, GEO hourly base rate $27.19 per hour (Mon to Fri) + additional weekend/ Public Holiday and after-hours penalty rates where applicable

Looking to secure a shared future for wildlife and people?

Taronga is looking for experienced, driven and motivated
Senior Guest Experience Officers
– Taronga Wildlife Express Driver
who are interested in a casual position.

About The Role…

  • Shifts typically range from 10:00am till 4:00pm, 7 days per week + weekends and major events
  • Average of 2 shifts per week on offer + opportunity for more
  • This role provides a "world class" customer service experience across all visitor operations and programs – All on the job training provided
  • As Taronga prepares for the school holiday periods leading into Summer/ School holidays, we are seeking casual Guest Experience Officers to join the team. Commencement of the role will be mid to late November 2025.

Key Accountabilities…

  • Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  • Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
  • Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
  • Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter

About You…
We are looking for candidates that have:

  • Demonstrated experience within the Customer Services, Attractions, Amusements, Tourism or Hospitality industry

And Are Willing To

  • Obtain and maintain a current paid NSW Working with Children Check at own expense
  • Hold and maintain a current NSW Drivers License (optional)

Benefits…
Our employees enjoy generous employment conditions including:

  • Complimentary family and friends passes across both of Taronga's zoos in Dubbo and Sydney
  • A wide range of discounts on our award-winning accommodation across both sites
  • Discounted food and beverage purchases across the sites
  • Reduced rates for some exciting services across both zoos
  • Free onsite parking, outside of peak periods
  • Discounted fitness passport
    • more

About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

  • In 100 words or less, please outline your experience where you have driven a commercial or large vehicle where guests were transported for an experience or adventure?
  • In 100 words or less, why would popular destinations such as Taronga Zoo have procedures & processes in place for guest experience, WHS and the day-to-day zoo operation?

Applications Close: Sunday 19 October 2025 – 11.59pm

Shortlisted candidates will need to be available to attend a 30-minute face to face interview at Taronga Zoo, Mosman on Monday 27 or Tuesday 28 October 2025 between 9am and Noon.

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