Support Services Specialist

About MEGT

At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

We're proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements

• 14 weeks paid parental leave

• Know someone great? Refer them and earn a $500 MEGT My Benefits voucher

• Generous leave entitlements, including 3 paid Christmas close-down days

• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)

• Corporate travel rates for personal use

• Option to buy or cash out annual leave

• Salary packaging available (non-PBI)

• Ongoing development with study support

• Employee Assistance Program (includes Nurse on Call)

• Retail and entertainment discounts

• Pro-rata long service leave after 7 years

The Opportunity

Based from our Ringwood Head Office, this is your opportunity to join our Recruitment and Management Services (RMS) team, assisting the National Support Services Manager (NSSM) and Support Services Team Leader (SSTL) to ensure accurate and timely payment of apprentices, trainees and other candidates employed by the RMS Division and MEGT Services, in accordance with the relevant awards, EBA or other legislative requirements.

Working closely with the SSTL, your responsibilities will include:

• Assisting with the preparation and processing of weekly payrolls.

• Assisting with end of month and end of year payroll processes.

• Monitoring and implementing changes to appropriate award and EBA pay and conditions.

• Implementing effective processes and systems to streamline tasks and enhance productivity.

• Collaborating with relevant teams to resolve payroll-related inquiries.

• Fostering positive and collaborative relationships with internal stakeholders.

Additionally, you will assist with delivering a consistently high-quality customer experience for all stakeholders and will work with the NSSM & SSTL in leading and coaching a team of Customer Experience Support Officers.

About you

You will be an adaptable and personable self-starter with a strong commitment to customer service and a passion for continuous improvement. You will also bring:

• Minimum 3 years' experience within payroll services.

• Experience in managing and developing end-to-end payroll processes in a high-volume environment.

• Excellent customer centre skills with a passion for increasing customer satisfaction and driving continuous improvement.

• High attention to detail along with a strong analytical mindset.

• Strong interpersonal and communication skills, with a collaborative and inclusive team approach.

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT?

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at or call