Sales Support Coordinator/Administration

At Bayley House, we're proud to be a well-established and trusted NDIS provider with over 70 years' experience supporting adults with intellectual disability to live full, meaningful, and connected lives.

We empower people to build skills, independence, and confidence through a wide range of programs including community engagement, work readiness and experience placements, creative and recreational activities, and health and wellbeing initiatives. Our focus is on inclusion, respect, and giving people with disability a strong voice in shaping their own lives.

We're looking for compassionate and motivated individuals who share our values of Respect, Inclusion, Collaboration, and Choice to join our team. By working with us, you'll be part of a community that's passionate about innovation, personalised support, and making a lasting impact every day.

Bayley House has secured the rights to distribute and promote the internationally renowned Hidden Disabilities Sunflower program across Australia and New Zealand. This initiative aims to make a meaningful difference for individuals living with disabilities.

As part of the Bayley House team, the Sunflower Sales Support Coordinator/Administrator will support both new and existing business members, fostering relationships in the public and private sectors to drive ongoing program membership. Reporting to the Head of Business Development (Aus/NZ), this role is responsible for managing accounts and ensuring member satisfaction to support the program's growth and success.

The Role

As a Sales Support Coordinator, you are expected to provide exceptional customer service and sales support through accurate order processing, timely responses, proactive communication, and teamwork. This role involves a mix of administrative tasks and direct support for the business development team and our members.  The core goal is to ensure smooth efficient sales operation and superior customer service.

Our ideal candidate has:

• 3+ Years' experience in a Sales coordination or administration role
• NFP experience, with a passion and awareness for Disability
• Ability to work collaboratively and cooperatively in a team environment
• Proficiency in Microsoft Office Suite and experience with online sales e-commerce portal and CRM use (Salesforce preferred)
• Strong communication skills (phone, email, face-to-face)
• Ability to multitask and manage competing priorities under time pressure.
• Positive, enthusiastic, and solutions-focused mindset combined with enthusiasm for a growing program.
• Team player with a willingness to support colleagues and share knowledge.

Responsibilities include (but not limited to):

• Respond to all current member business enquiries referred directly to inbox, mobile or referred by internal stakeholders (BD, marketing, fulfilment teams)
• Assist with the onboarding of members with supplier documentation, use of procurement platforms like SAP and Oracle.
• Set up B2B shipping for all subscriptions weekly.
• Support members to launch sunflower initiative – launch event, list on map, support to promote through web/socials/email.
• Brief marketing team with logos, imagery, media release copy and dates.
• Creating and reviewing sales reports to monitor team progress

Benefits:

• Competitive salary and benefits package which includes tax free salary packaging of up to $15,900
• Flexible and hybrid work
• Opportunities for learning and growth
• A supportive and collaborative work culture
• Making a meaningful impact on the lives of clients and their families
• EAP – get support when you need it

Interested?

Please submit your Resume and Cover Letter outlining why you want to work as a Sales Support Coordinator at Bayley House for the Hidden Disabilities Sunflower Program.

Bayley House is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position is subject to a satisfactory NDIS Worker Screening check before commencement.

Employer questions

Your application will include the following questions:

• Do you have experience in a sales role?
• Do you have experience working in the not-for-profit sector?
• Which of the following statements best describes your right to work in Australia?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• How many years' experience do you have as a sales consultant?