Study@RMIT Customer Service Role

1 week ago

Melbourne, Victoria, Australia RMIT University Full time $40,000 - $60,000 per year
Overview:

is looking for casual team members to assist during the busy Change of Preference period over the summer, with the potential to continue beyond.

As part of the team within the Global Sales and Recruitment portfolio, you will be responsible for providing authentic, peer-to-peer customer service through telephone and online channels. You'll answer inquiries, support, educate, and encourage prospective students to apply to RMIT University.

We are offering casual roles with a minimum commitment of 15 hours per week.

Key Responsibilities:

  • Deliver positive, proactive customer service across all channels.
  • Follow established processes to ensure accurate data capture and lead generation.
  • Answer first-level inquiries about RMIT courses and services.
  • Support the delivery of prospective student engagement activities.
  • Stay up-to-date with new RMIT courses and information.
  • Participate in outbound call campaigns to various student audiences, including those in the application, offer acceptance, and enrollment stages.

Key Selection Criteria:

  • Currently enrolled in an RMIT award program in 2025 (vocational or higher education).
  • Demonstrated ability to provide excellent customer service, including strong verbal communication and rapport-building skills.
  • Ability to interact effectively with individuals from diverse backgrounds and at all levels.
  • Strong teamwork skills, contributing to a positive team culture in line with RMIT's Code of Conduct.
  • Demonstrated enthusiasm and commitment to achieving both personal and team goals.

Note: Appointment to this position is subject to passing a Working with Children Check

Applications Close:12 Oct pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

  • RMIT Marketing Ambassador

    4 days ago

    Melbourne, Victoria, Australia RMIT University Full time $40,000 - $60,000 per year

    Overview:We are seeking four enthusiastic and proactive RMIT students to serve as Student Ambassadors, working closely with our Social Media Coordinators. In this role, you will produce engaging content to showcase the vibrant RMIT community across multiple social platforms (TikTok, Facebook, Instagram, YouTube, Weibo, and RedNote). You will be responsible...

  • Foundation Studies Team Leader Stream

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time $80,000 - $120,000 per year

    Overview:Full-time, 24 months Fixed-term role$116,526 per annum + 12% superExcellent office location - Franklin Street MelbourneEmployee benefits such as EAP, discounted gym membership and childcare rates, PD training, networking opportunities etc.Our Values - Passion | Impact | Inclusion | Integrity | Courage | Imagination About the RoleThe Team...

  • Foundation Studies Team Leader Stream

    7 days ago

    Melbourne, Victoria, Australia RMIT University Full time $1,400,000 - $1,476,240 per year

    Overview:Full-time, 24 months Fixed-term role$116,526 per annum + 12% superExcellent office location - Franklin Street MelbourneEmployee benefits such as EAP, discounted gym membership and childcare rates, PD training, networking opportunities etc.Our Values - Passion | Impact | Inclusion | Integrity | Courage | Imagination About the RoleThe Team...

  • Global Learning Peer Advisor

    2 days ago

    Melbourne, Victoria, Australia RMIT University Full time $50,000 - $70,000 per year

    Overview:The Global Learning Peer Advisor will be a student, or recent graduate, who has undertaken a period of overseas study and can support students who are preparing to undertake their own RMIT Global Experience. The Peer Advisor will be responsible for supporting a range of innovative global experience programs including Exchange, Study Tours and...

  • Associate Director, International Student Recruitment and Business Development

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time $120,000 - $180,000 per year

    Overview:Full-time, ongoing roleCirca $160K+ 12% SuperannuationAn exciting opportunity to join RMIT UP in an Executive Leadership role. Lead international recruitment and business development at RMIT UP, driving student growth and global partnerships. This role offers the chance to shape strategy, lead a high-performing team and make a real impact on the...

  • Assistive Technology Specialist

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time $90,000 - $120,000 per year

    Overview:Full-time, Fixed-term position commencing January 2026 until December 2026 Salary Level HEW 7 + 17% SuperannuationBased at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the UniversityAbout the roleAs Assistive Technology Specialist, you will play a key role in supporting equitable access to learning and...

  • Associate Director, International Student Recruitment and Business Development

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time $180,000 - $200,000 per year

    Overview:Full-time, ongoing roleCirca $160K+ 12% SuperannuationAn exciting opportunity to join RMIT UP in an Executive Leadership role. Lead international recruitment and business development at RMIT UP, driving student growth and global partnerships. This role offers the chance to shape strategy, lead a high-performing team and make a real impact on the...

  • Senior Analyst, Service Transformation

    7 days ago

    Melbourne, Victoria, Australia RMIT University Full time $116,551 - $131,000 per year

    Overview:Full-timeFixed Term position until 18th December 2026Salary HEW 8 $116,551 - $131, % SuperannuationBased at the Melbourne CBD campus, and hybrid ways of workingAt RMIT, we're reshaping how students and staff experience our services. As part of our Timetabling Transformation Project, we are seeking a Senior Analyst with the drive and expertise to...

  • Student Lifecycle Officer

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time $90,000 - $120,000 per year

    Overview:Student Lifecycle OfficerFull-time, Fixed Term position until February 2026Salary Level HEW 5+ 17% SuperannuationBased at the Melbourne CBD campus, and hybrid ways of workingAbout the roleAs Student Lifecycle Officer, you will share responsibility for supporting the effective delivery of student lifecycle administration across our College programs....

  • Service Enablement and Delivery Lead

    2 days ago

    Melbourne, Victoria, Australia RMIT Online Full time $80,000 - $120,000 per year

    Work options: Hybrid2 days per week in the office ideallyBased in Melbourne CBDHybrid (2 days in-office)12-month fixed-term contractAbout RMIT OnlineRMIT Online is a division of RMIT University, created to provide world-class digital learning at the intersection of business, design and technology. Working with industry thought leaders and experts, we deliver...