Business Support Manager

About the role

In this exciting, newly created role, you will provide essential support to our portfolio of clients and growing team. Ensuring our core business operations are seamless and streamlined and our processes are effective and efficient, while contributing to an outstanding experience for our clients.

This is a fantastic opportunity for someone who is proactive, highly organised and adaptable. Someone who can balance multiple priorities with ease while remaining calm, positive and responsive. You'll bring skills and experience from other work environments where problem-solving, attention to detail, and strong communication were also the keys to success.

This could be the perfect role if you love the idea of being involved in all areas of a successful business and really taking ownership of making sure things get done. If you want your daily tasks to be predictable, this isn't the role for you. We don't work long hours, but this role is ideal for someone who likes variety and is happy to adapt to the needs of the business.

Working from our modern office in Brendale (north of Brisbane), as our new Support Manager, your efforts and contribution to the success of the business, will be highly valued and make a real impact from day one.

Permanent Part-Time, 30 hours per week – (negotiable for the right applicant).

What you'll be doing

• Ensure day-to-day business processes run smoothly and efficiently
• Be across client projects and project management software to ensure all the moving parts are progressing smoothly or being escalated if needed
• Be a trusted and responsive point of contact for our clients, with clear, professional communication
• Provide administration support and calendar management for our Managing Directors
• Manage the office, answer incoming calls and emails, order supplies, printing, liaising with tradespeople, staff events, client catering (small part of the role)
• Be the anchor of our team, a central point of contact for questions, contribute to staff culture and engagement
• Attend internal meetings, take down and follow up action items, review and collate timesheets
• Lead and implement ad hoc projects to streamline and systemise business operations

Skills and experience we're looking for

• Minimum 2 years' experience in a business support or operations role
• Excellent written and verbal communication and stakeholder management skills
• Ability to prioritise and multitask in a fast-paced environment
• Proven track record of leading implementation, taking an idea or initiative and seeing it through to completion
• Intrapreneurial approach, excitement to dive in and really take ownership of the role
• Tech-savvy and experience with a variety of software platforms (ClickUp, WordPress, GoHighLevel/CRM)
• Strong administrative and organisational skills and excellent attention to detail
• Positive about balancing AI and automation with human connection
• Marketing knowledge or interest is an advantage but not absolutely mandatory
• Skilled at building rapport with people, making them feel heard and supported

Who you are

• Someone positive, warm and solutions-focused who stays calm despite pressure and interruptions
• Self-led and reliable. Confident to own the role and take initiative when you see opportunities to solve a challenge or add value
• Thrive on following-through, making sure projects run smoothly and systems actually get used
• Reliable and responsive, motivated to provide outstanding support to internal and external stakeholders
• Adaptable and comfortable with shifting priorities. We're committed to constant improvement and streamlining how we do things, and you will play a big part in that
• Apply critical thinking to resolve issues quickly and effectively, keeping things moving forward

About us

Brisbane Digital Co is a leading full-service digital marketing agency based in Brendale, Moreton Bay. With a dynamic team of experts, we deliver digital solutions that drive real results for our clients. We focus on getting the fundamentals right, to set businesses up for consistent growth and ongoing success.

If this role has sparked your interest, please Apply Now