Learning Manager

Description
Drive transformational learning excellence as our On the Road Learning Manager and become the strategic architect of Australia's premier delivery services training ecosystem. In this pivotal ACES Learning team role, you'll spearhead comprehensive learning initiatives that directly elevate safety standards, operational quality, and performance metrics across our entire driver network while establishing new benchmarks for operational excellence throughout AMZL Australia.

Shape the future of delivery services through strategic learning leadership. Reporting to the Delivery Services L&TD Manager, you'll leverage the Learning Organisation as a strategic instrument to design, implement, and optimise standard work practices that drive measurable business impact. Your expertise will be instrumental in executing mission-critical learning programs including comprehensive driver onboarding, vendor partnership development, and innovative technology training initiatives.

Lead with impact and scale. You'll orchestrate regional implementations with precision, optimise local area vendor performance through targeted learning interventions, and establish data-driven learning frameworks that directly contribute to AMZL Australia's strategic objectives. This role demands a leader who can translate complex operational requirements into engaging, effective learning experiences that deliver sustainable performance improvements across our delivery network.

Key job responsibilities

Strategic Program Development

• Design and implement comprehensive training programs across various driver operations
• Develop innovative multi-language training solutions
• Create and localise metrics to measure training effectiveness and ROI

Operational Excellence

• Partner with WW Learning teams to ensure content meets regional requirements
• Establish and maintain training standards for Driver Trainers and Learning Coordinators
• Build audit programs to measure and enhance training effectiveness

Cross-Functional Leadership

• Work closely with stakeholders to incorporate performance improvements into training
• Ensure seamless alignment between training and operational workflows

Quality And Compliance

• Maintain detailed tracking of training progress and skill development
• Implement corrective actions based on key metrics
• Ensure compliance with regional training requirements

A day in the life

Your day will blend strategic oversight of core learning programs, innovative content development, and cross-functional collaboration. You'll orchestrate onboarding, vendor training, and technology implementation while ensuring our training meets regional requirements and drives measurable results.

About The Team
We are a dynamic learning organization committed to developing standard work practices and improving operational excellence. Our team partners with global learning teams, safety specialists, and technology experts to create world-class training experiences for our delivery partners.

Basic Qualifications

• Experience managing training programs
• Experience managing projects
• Experience managing teams
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in project management methodologies, business analysis, or process improvement

Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Commercial Services Pty Ltd - F47

Job ID: A3125851