Level 2/3 Service Desk Engineer

2 weeks ago

Melbourne, Victoria, Australia Hays Full time $90,000 - $120,000 per year
  • Professional, friendly team working within a collaborative environment
  • Growing client base and latest technology support
  • Permanent role enabling flexible working arrangements

Your new company

A growing Managed Service Provider in Melbourne's North-West requires a Level 2/3 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.

Your new role

In this exciting new role, you will be:

  • Providing 2nd and 3rd level remote and onsite IT support for clients.
  • Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.

What you'll need to succeed

To be successful in this role, you will have:

  • Demonstrated experience of providing level 2 IT support.
  • Sound knowledge of Active Directory, Windows Server, Office 365, Microsoft Exchange, Intune, Hyper-V / VMware, Backup technologies, VoIP and Network troubleshooting.
  • Experience with ConnectWise PSA and Ninja RMM is desirable.
  • Highly developed troubleshooting and problem-solving skills.
  • A tertiary education in Information Technology as well as Azure, Microsoft, 3CX and ITIL certifications are beneficial.
  • Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out

What you need to do now

If you're interested in this role or know of someone who may be, please click 'Apply Now' or forward an updated CV to

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