IT Service Desk Officer

Job Task Analysis - IT Operations

Physical Health Assessment - IT Infrastructure, Security and Service Desk

• Power Up Your Career Join our IT Service Desk team and drive innovation in Council's technology
• Permanent full-time position available
• Walking distance to Cheltenham station with free onsite parking also available
• Hybrid work options – average 2 days working from home (or pro rata)
• Band 4 $72,223 - $76,938 per annum (dependent on experience) plus superannuation
• Location:  Cheltenham

About the team

Join a dynamic team of three Senior Service Desk Officers, dedicated to delivering excellence in service to our colleagues and providing mentorship to current junior staff—all within brand new surroundings.

About this opportunity:

This role offers the opportunity to be a key member of a dynamic IT Service Desk team, providing essential technical support and ensuring the smooth operation of Council's IT systems. You will play a vital part in supporting staff, maintaining IT infrastructure, and driving improvements in service delivery and user experience.

What you'll deliver

• Efficient Incident Management: Provide timely and effective first-level technical support, triage incidents, resolve hardware/software issues, and escalate as necessary to maintain service standards.
• User & Systems Administration: Manage user accounts, devices, and core applications, ensuring smooth onboarding/offboarding and compliance with IT policies and cybersecurity requirements.
• Equipment & Asset Maintenance: Proactively maintain IT and AV equipment, keep accurate asset records, and support the lifecycle management of hardware and software.
• Collaborative Problem Solving: Work closely with team members to resolve issues, support team priorities, and contribute to a positive and productive team environment.
• Continuous Improvement & Knowledge Sharing: Create and update support documentation, deliver training to users, and recommend process improvements to reduce incident volume and enhance IT service delivery.

Your Skills and Experience

• TAFE-level qualifications in Information Technology or similar, or equivalent hands-on experience gained through practical application
• Proven background in IT Service Desk support, with a strong track record of resolving technical issues efficiently.
• Hands-on experience with Microsoft environments, including Active Directory Services, Microsoft Teams, Intune, 365 Administration Centres, TeamViewer, Windows 10/11, and Office 365 applications.
• ITILv4 certification highly regarded
• Excellent team player with a commitment to delivering exceptional customer service in a professional and approachable manner.

The right candidate will be able to demonstrate the City of Kingston's values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don't meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.  Previous applicants need not reapply.

How to Apply

This position has been re-advertised, and we will only be considering new applications at this time.

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the 'Apply' button. All applications must be submitted online through our careers portal.  We look forward to hearing from you

For any inquiries about the position, please contact Wendy Van Zweden, Team Leader IT Service Desk via email

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at

About Kingston

Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you'll love working for Kingston

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Flexible Work Options, including remote and work flexible work hours
• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.