Service Desk Manager

5 days ago

Melbourne, Victoria, Australia Azured Consulting Pty Ltd Full time $100,000 - $120,000 per year

Service Desk Manager

  • $120,000 + Super
  • Work from home 4 days per week + Wednesdays in our Ashburton office
  • Immediate start

About Azured

Azured are a Microsoft Partner delivering professional and managed services to organisations throughout Australia, ranging from small and medium size businesses through to large enterprises with national and global operations.

What does this role involve?

This is a hands-on technical leadership role in which you will be:

  • Leading the day-to-day operations of the Service Desk:

  • Leading and coaching a small team of engineers

  • Mentoring and coaching junior engineers, supporting skill development and consistency of service
  • Ticket triage, prioritisation, and escalation management
  • Acting as an escalation point for complex or critical incidents
  • Ensuring that SLAs, KPIs, and customer expectations are consistently met or exceeded
  • Monitoring service metrics and driving continuous improvement across efficiency, documentation, and automation
  • Participating in customer service reviews and incident post-mortems and managing relationships with key accounts
  • Participating in the on-call rotation approximately every 6 weeks

How do you get shortlisted for this position?

  • 3+ years of experience as a Service Desk Manager or Team Lead

  • You need to have solid technical capabilities across:

  • Microsoft 365 administration

  • Azure administration
  • Networking fundamentals
  • ITIL Foundation or equivalent experience with service management processes
  • Any scripting, coding, firewall or SD-WAN experience will be looked on favourably

Apply now

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Senior Trading Specialist

    1 day ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • IT Service Desk Officer

    2 weeks ago

    Melbourne, Victoria, Australia Kingston City Council Full time $60,000 - $80,000 per year

    Job Task Analysis - IT OperationsPhysical Health Assessment - IT Infrastructure, Security and Service DeskPower Up Your Career Join our IT Service Desk team and drive innovation in Council's technologyPermanent full-time position availableWalking distance to Cheltenham station with free onsite parking also availableHybrid work options – average 2 days...

  • IT Service Desk Analyst

    1 day ago

    Melbourne, Victoria, Australia Brandbank Group Full time $60,000 - $90,000 per year

    An exciting opportunity has arisen for anIT Service Desk Analyst to join our friendly IT team at Brandbank Group. This role will be responsible for providing responsive and pro-active "first level" incident resolution and service request management for IT applications, software, hardware and network systems, including user administration.You will assist...

  • Service Desk Analyst

    1 day ago

    Melbourne, Victoria, Australia Genuine Parts Company Full time $60,000 - $90,000 per year

    This role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.Excellent Salary and Free Onsite ParkingCareer Development and ProgressionCorporate Discounts AvailableThe RoleThe purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores,...

  • IT Service Desk Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia K and S Corporation Full time $90,000 - $120,000 per year

    Why join us:Competitive salary designed to grow with your careerEmployee Assistance Program - Including Financial WellnessNovated Car Lease optionPaid parental leaveCorporate Health Plan DiscountEmployee Recognition and Rewards ProgramOur Company:K&S Corporation is an ASX-listed company and has provided transport, logistics, energy, and dangerous goods...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia AC3 Pty Limited Full time $65,000 - $85,000 per year

    About AC3 At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia AC3 Full time $65,000 - $85,000 per year

    Career Pathway to Cyber Security or CloudOps4 Best place in Australia to workHybrid 50/50 office/wfhAbout AC3At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into...