Trade Counter Customer Service Representative

Welcome to Criterion Industries

At Criterion, we don't just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United—values that drive us every day. You'll feel it the moment you step into one of our busy, high-performing branches. We're looking for reliable, hands-on team members who take pride in great service, clear communication, and delivering a smooth experience for every customer.

When you join us, you're not just starting a new job—you're setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters growth.

Why You'll Thrive as a Trade Counter Sales & Service Representative

We're looking for energetic, approachable, and detail-oriented people who enjoy working with their hands as much as they do helping people. If you like solving problems, keeping things running smoothly, and being the go-to person for customers walking through the door—you'll fit right in.

This is not a behind-the-scenes role. You'll be front and centre, interacting directly with tradespeople, builders, and local customers, helping them with pickups, quotes, orders, and advice.

This role could suit people from all walks of life — whether you've worked at a hardware or trade counter (like Bunnings, Reece or Mitre 10), in warehouse dispatch with a customer-facing element, in fast food or retail, or even on the tools and looking for a steadier opportunity. If you're confident with people, enjoy variety, and are ready to get stuck in, we'd love to meet you. You may even come from a fast food, retail, or similar customer service backgrounds.

We're not just looking for someone to operate a till—we're looking for a team player who thrives in a fast-paced, varied environment and is excited to grow within our business.

What You'll Be Doing (Day-to-Day Responsibilities)

• Trade Counter Service – Greet customers on arrival, assist with pickups, and handle all walk-in enquiries
• Sales & Quotations – Provide pricing and quotes on aluminium systems, sliding doors, and accessories
• Stock & Order Management – Pick and pack orders, process transactions, and keep shelves stocked and tidy
• Cross-Functional Support – Jump in where needed—helping in the yard, supporting deliveries, or covering the phones
• Team & Safety Culture – Maintain a clean, safe environment and follow all WHS protocols and company policies
• Reporting & Communication – Log backorders and stock issues, and keep the branch manager in the loop on customer needs and progress.

What You'll Bring (Experience)

• Previous experience in customer service, trade sales, fast food, retail, or warehouse/dispatch.
• Confidence dealing with a range of customers in-person and over the phone.
• A strong work ethic—you take initiative and follow through on tasks.
• Physically fit and comfortable being on your feet, lifting and moving product.
• Team-first attitude—you enjoy pitching in wherever needed.
• High attention to detail—you care about doing things right the first time.

Comprehensive Training & Career Development

• Structured Induction & Training Program – We'll set you up for success from Day 1, including:
• Hands-on product training so you can speak confidently about our systems and solutions.
• Shadowing experienced team members across trade counter, warehouse, and dispatch.
• Ongoing mentoring and regular check-ins to keep you progressing and learning.

What's in It for You?

• Competitive Pay + Bonus Scheme – Including profit-sharing bonuses after your first 6 months.
• No Weekend Work – Monday to Friday schedule that supports work/life balance.
• Tools for Success – Access to the systems, resources, and training you need to thrive.
• Modern Facilities – Clean, organised branches with safety and functionality front of mind.
• Team Culture – A workplace that values contribution, celebrates success, and supports development.

Ready to Take the Next Step?

If you're ready for a fast-paced role with real responsibility, variety, and growth potential—this is the opportunity for you.

Apply now We can't wait to meet our next star team member.