Student Services Representative

Role type: Full-time ; Fixed Term until November 2026 (Multiple positions available)

Department: Student and Scholarly Services; Chief Operating Officer Portfolio

Salary: UoM 4 - $ 7 8 ,824 - $ 83,655 p.a. plus 17% super

• Further your experience in student services in an exciting, rewarding work environment

• Join a collaborative, supportive team, influence our ways of working and drive value

• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website .

Your next career opportunity

As a Student Services Representative, you will be part of a busy, student-centered team aiding across a wide range of processes over the phone, live chat, and email. This can include information about enrolments, timetabling , fees, academic statements, student cards and more. As one of the first teams a student will interact with, you will be an ambassador of the University of Melbourne and of Stop 1.

Your responsibilities will include:

• Providing accurate and consistent information via phone , li ve chat, and email channels, taking ownership of enquiries and resolving or referring as appropriate . This is achieved through the effective use of information sourced from a variety of published resources or subject matter experts

• Ensuring that all interactions are managed sensitively and in accordance with the University's privacy policy. This includes appropriate management of feedback and complaints

• Assisting with additional student-related activities and projects (such as service desks, orientation events and workshops) as required .

You may be a great fit if:

The University of Melbourne is seeking a team player who thrives at providing excellent service and advice to students from various diversities. You will have a talent for problem solving and a strong ability to navigate systems, processes and resources. You will be flexible and willing to undertake a range of tasks, as well as having excellent written and verbal communication skills . You can effortlessly build rapport and maintain long lasting relationships with a wide range of stakeholders throughout your role. You will strive off initiative and can perform effectively within a fast-paced work environment .

You may also:

• Have an undergraduate qualification or equivalent mix of education and relevant experience.

• Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, frontline customer service environment

• Proven ability to thrive in a changing and fast-paced environment while working in a collegiate manner with other staff, showing initiative and flexibility, with the ability to rise to a challenge within a changing environment

• Desirable: Experience working in a tertiary education environment and experience with CRM systems and proficiency in Microsoft Office applications.

What we offer you

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being

• Progressive, considerate leave provisions to empower your work-life balance

• Salary packaging and access to a range of discounted services including Bupa health insurance

• Health and well-being services including a leading Employee Assistance Program

Your new team – Student and Scholarly Services

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

Contact Centre & In-Person Student Support

Our frontline teams provide a range of information, guidance and advice for all coursework students, from general admin and enrolment enquiries to complex course planning and referrals to specialist services. Services are delivered via online enquiries, over the phone and in person .

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation . We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods . To discuss your specific requirements, please feel free to contact Kim Groizard or send an email titled 'Reasonable Adjustments' to hr- . You can find more information for applicants requiring reasonable adjustments on our Careers website:

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our Indigenous strategy please visit -

If you are a member of an Aboriginal and/or Torres Strait Islander community and would like any support, please feel free to contact our Indigenous Employment & Development team via email at oied- .

Working at the University – what you need to know

This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential

Is this the perfect opportunity for you? Apply today Including the following documents:

• Resume

• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the .

If you have any questions regarding the recruitment process, please feel free to contact Alexandra Beasley via email at hr- , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the .

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Student Services Representative Contact Centre PD. pdf

Hiring Manager, A nber Celik ( )

Student Services Representative IPS

Hiring Manager, Laura Cesile ( )

Applications close on Monday 13 October at 12.01AM AEDT / Melbourne.