Business Support Coordinator

2 days ago

Cairns, Queensland, Australia Department of Housing and Public Works Full time $60,000 - $90,000 per year

Your role within QBuild will support the department to partner with Queensland Government agencies to deliver their core services, by providing state-wide planning, building, maintenance, and disaster response services that utilise local suppliers and QBuild tradespeople and apprentices. The work you will do helps someone every day, and that means the world to us.

About the role:

The primary purpose of the role is to provide supervision and guidance to administrative staff to ensure a high level of administrative support is provided to the section.

Duties and skills involved:

  • Overseeing and coaching a team of administrative staff in their daily duties and responsibilities by providing effective supervision, performance management, training and support.
  • Providing a high level of administrative support to the section and category managers, including research, preparation and actioning of correspondence.
  • Providing a central point of contact for the provision of quality information to regional staff on a range of financial, information management, records management and other administrative issues.
  • Providing efficient and high standards of customer service to QBuild customers including coordinating responses to escalated customer queries, ensuring a high-quality service through the use of interpersonal skills including negotiation, and dispute resolution.
  • Operating effectively as a critical support position to the section contributing to a high standard of service delivery and achievement of business outcomes, including program delivery.
  • Developing and implementing administrative processes that support improved work order management and service delivery.
  • Preparing, monitoring and maintaining various reports required by the business and coordinate the sections reporting and work management activities.
  • Proactively managing the work performance and personal conduct of your staff.

How do I apply?

All applicants must be eligible to work in Australia.

Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:

  • Resume
  • Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

If you have any questions about the position or your application, please contact Helen Taylor, or Ph:

Applications to remain current for 12 months.Job Ad Reference: QLD/664975/25Closing Date: Monday, 27 October 2025

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