Service Advisor, Newcastle

2 days ago

Newcastle, New South Wales, Australia Tesla Australia Full time $60,000 - $80,000 per year

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email messages within SLA's
  • Determine if a technical solution can be resolved over the phone; escalate appropriately to Shop Foreman / Service Manager to provide attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

  • Retail customer service preferred, Automotive Retail experience a Bonus
  • Minimum 6 months of retail customer service experience required
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadline
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Australian work authorisation required at time of application

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