Service Advisor, Newcastle

1 day ago

Newcastle, New South Wales, Australia Tesla Australia Full time $60,000 - $80,000 per year

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email messages within SLA's
  • Determine if a technical solution can be resolved over the phone; escalate appropriately to Shop Foreman / Service Manager to provide attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

  • Retail customer service preferred, Automotive Retail experience a Bonus
  • Minimum 6 months of retail customer service experience required
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadline
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Australian work authorisation required at time of application

  • Marketing & Media Advisor

    2 weeks ago

    Newcastle, New South Wales, Australia Newcastle Weekly Full time $60,000 - $90,000 per year

    Marketing & Media AdvisorNewcastle Weekly | Hunter & Coastal Lifestyle Full time | Hybrid RoleAre you a marketing all-rounder who loves combining creativity with organisation? Newcastle Weekly and Hunter & Coastal Lifestyle, is seeking a Marketing & Media Advisor to join our dynamic team.In this role, you'll help shape the marketing voice of our brand while...

  • Executive Director Business Services, Newcastle Anglican

    2 weeks ago

    Newcastle, New South Wales, Australia Fish Nankivell Full time $120,000 - $180,000 per year

    Before applying, please contact Tori Best to obtain further information about the role.Strategic influence and organisational impactLeadership across property, ICT, and business operationsPurpose, innovation, and community legacyAbout Newcastle AnglicanNewcastle Anglican, formally known as the Anglican Diocese of Newcastle, is a leading faith-based...

  • Casual Customer Service Assistant

    2 weeks ago

    Newcastle, New South Wales, Australia City of Newcastle, Australia Full time $40,000 - $60,000 per year

    Provide customer service to the community at Newcastle Libraries and Newcastle MuseumVaried shifts across a rotating roster including weekend, evening, and public holiday workMultiple casual employment opportunities availableCity of Newcastle (CN) is calling on experienced customer service superstars with a passion for the GLAM sector to join the Museum...

  • Beauty Advisor – Newcastle

    2 weeks ago

    Newcastle, New South Wales, Australia 24 Seven Talent Full time $40,000 - $60,000 per year

    Job DescriptionAbout UsWe are a leading recruitment agency in the UK, specialising in both temporary and permanent roles within the beauty industry. We work with some of the most iconic luxury brands in the market, offering a unique opportunity for you to step into the world of beauty.The RoleAs a Beauty Advisor, you will be the face of prestigious brands,...

  • hc truck driver

    1 day ago

    Newcastle, New South Wales, Australia Newcastle Demolition Full time $100,000 - $120,000 per year

    About the role We are seeking an experienced Truck and dog Driver to join the team at Newcastle Demolition. This is a full-time role based in Newcastle NSW 2300. As a Truck Driver, you will be responsible for the safe and efficient transportation of materials and equipment to and from demolition sites, playing a vital role in the success of our...

  • Finance Business Partner

    1 day ago

    Newcastle, New South Wales, Australia City of Newcastle Full time $123,000 per year

    Step into a strategic role that shapes the future of NewcastlePermanent opportunity, flexible & hybrid working options35-hour week, say goodbye to 50+ hour working weeksAre you ready to elevate your career and become a key player in driving financial excellence and strategic decision making? City of Newcastle (CN) is seeking an experienced Finance Business...

  • Executive Manager, Newcastle

    1 day ago

    Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time $180,000 - $250,000 per year

    Executive Manager Newcastle & Hunter RegionLocation: Newcastle, NSWDivision: Regional & Agribusiness BankingStatus: Senior Leadership AppointmentTogether, we're shaping a brighter future for regional Australia.Lead with Impact in a High-Profile RegionThe Newcastle & Hunter Region stands as one of Australia's most vibrant and economically diverse regional...

  • Food Services Assistant

    5 days ago

    Newcastle, New South Wales, Australia Newcastle Private Hospital Full time $40,000 - $60,000 per year

    Access flexible rostering across a variety of shift typesOpportunity to develop customer service skills and cross- skill into other areasAre you passionate about delivering exceptional customer service and seeking a rewarding career? Newcastle Private Hospital is seeking Food Services Assistant to join our hospitality team on a casual basis. In this fast...

  • linkdrive – we're hiring in newcastle

    1 week ago

    Newcastle, New South Wales, Australia Asia Australia Pacific Group Pty Ltd Full time $52,000 - $55,000 per year

    LINKDRIVE – WE'RE HIRING IN NEWCASTLE1. About the BrandLINKDRIVE – CAR RENTALNo worry, mate. We'll be there.LinkDrive is a local car rental service based in the heart of Newcastle, NSW.We make car hire simple, transparent, and on time — delivered with a genuine, friendly Aussie spirit.We believe renting a car shouldn't be complicated — it should be a...

  • Career Medical Officer, Residential Aged Care In-Reach Service, Newcastle Community Services

    2 weeks ago

    Newcastle, New South Wales, Australia Hunter New England Health Full time $104,000 - $156,000 per year

    REQ606097Career Medical Officer (CMO), Residential Aged Care Facility In-ReachNewcastle Community Health Centre, Newcastle NSWPart time roles available – fixed term until June 2027 with possibility of extensionJoin a compassionate, forward-thinking team that's redefining aged care.We're looking for a Career Medical Officers (CMO) to join our Residential...