Quality Assurance Technician

Loco Love is artisan chocolate magic.

Launched in 2013, Loco Love's reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We've been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR's Fast 100 - in the top 100 fastest growing companies in the Australia market.

The quality of ingredients we use are vital to the alchemy of our high-vibe products. We only use the finest organic, plant-based and whole food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits.

We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains.

You will never find refined sugars, palm oil, artificial sweeteners, GMO's, emulsifiers, dairy or gluten in our products.

The Role:

Loco Love is seeking a passionate and detail-oriented Quality Assurance Technician or Coordinator to support our growing team in Byron Bay. If you have a love for quality, food safety and artisanal food manufacturing, this is your chance to be part of a fast-paced, purpose-driven company producing some of Australia's most loved plant-based chocolates.

This hands-on role is perfect for someone starting or growing their career in food quality and compliance. You'll be on the floor every day, making sure our chocolate meets the highest standards - from raw materials to finished products.

Key Responsibilities:

• Inspect incoming raw materials for quality, labelling, and storage compliance
• Conduct in-process quality checks on weights, temperatures, appearance, labelling, and chocolate temper
• Monitor CCPs (Critical Control Points) as part of our HACCP plan
  
  Operate and interpret results from the chocolate temper meter and other quality-related equipment
• Collect samples for analysis and maintain retention samples
• Conduct hygiene and sanitation checks across equipment and work areas
• Train production team members on quality standards and best practices
• Report and follow up on non-conformances or deviations immediately
• Maintain accurate documentation, inspection logs, and batch records
• Assist in maintaining and improving SOPs, forms, and quality manuals
• Support internal audits, root cause analysis, and third-party audit preparation
• Assist in implementing corrective and preventive actions

Who You'll Work With:

You'll collaborate closely with our Production and Maintenance teams, promoting a strong culture of food safety, quality, and continuous improvement.

What We're Looking For:

• A diploma or degree in Food Science, Microbiology, or a related field - or equivalent hands-on experience
• A working understanding of HACCP, GMP, and core food safety principles
• 0–2 years of experience in a food manufacturing or QA/QC role
• High attention to detail and a proactive attitude
• Willingness to work on the production floor and take a hands-on approach
• A strong mindset for safety, quality, and teamwork

Why Work With Loco Love:

• Be part of an innovative, conscious brand redefining premium chocolate.
• Work with a passionate, values-led team in one of the most beautiful places in the world - Byron Bay
• Enjoy access to Loco Love treats and work with high-quality, organic ingredients.
• Grow your career with a fast-growing company with national and international reach.
• Create products that are good for people and the planet

Our Values

At Loco Love our purpose is 'to cultivate self-love in service of collective healing'. We bring this purpose to life by embodying our G.R.A.C.E values every day:

• Gratitude
• Radical Responsibility
• Authenticity
• Compassion
• Excellence

We execute with care, discipline and precision; We seek to continually learn and master our 'craft'; We make informed decisions by considering data, insight and intuition; We are curious about different ideas, perspectives and ways of being; We value giving and receiving feedback that supports our growth.

If you're ready to shape the future of chocolate, click Apply Now to submit your resume and a brief cover letter outlining why you're excited about joining the Loco Love team.

Recruitment Timeline Notice:Please note that our People & Culture Manager is currently overseas, so screening and interviews will commence in late September/early October. We appreciate your patience and understanding - we're looking forward to reviewing your application then