ICT Service Delivery Coordinator

• Temporary Full Time, 35 hours per week (up to June 2026)
• Location: Willing to consider candidates across all NSW locations. Preference will be given to candidates based regionally, with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour
• Clerk Grade 7/8 – Salary starting from $113,574 + super and leave loading

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.

About the Role

The ICT branch of Department of Primary Industries and Regional Development is looking for a ICT Service Delivery Coordinator to assist the ICT Business Partners with managing customer and supplier relationships to ensure the ICT function and value provided by internal and external ICT service providers is realised.

As a key member of our team, you will:

• Assist the Business Partner in managing relationships between internal and external ICT suppliers, ensuring ICT aligns with business goals and promotes overall capability.
• Build and maintain strong partnerships with executives and managers, ensuring ICT considerations are integrated into key business milestones, planning, and programs.
• Coordinate and follow up with internal and external service providers to ensure timely project delivery that meets operational and business needs.
• Collaborate with the Business Partner to research emerging ICT trends and develop innovative solutions to drive business improvements.
• Foster a high-performing, supportive team culture that enhances the effectiveness of the ICT partnering function.
• Provide follow-up on ICT issues, ensuring operational and business requirements are met effectively.

About You

You are a proactive and collaborative professional with a strong understanding of ICT operations and their impact on business outcomes. You excel in building and maintaining relationships with both internal teams and external stakeholders, ensuring alignment between ICT initiatives and business goals.

Applying is easy

Submit your current Resume/CV and a Cover Letter (max. 2 pages) outlining your relevant skills and experience, and why you're our ideal candidate.

If you'd like to know more about the role, please click here to view the role description.

For a confidential discussion about this opportunity, please contact Catherine Daniel via or

Applications close: Sunday 21st September at 11:55pm

About us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional information

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to or contact the hiring manager listed above for a confidential discussion.