Orthodontic Treatment Coordinator

3 days ago

Narellan, New South Wales, Australia Harris Orthodontics Full time $60,000 - $90,000 per year

Are you passionate about helping people smile with confidence? Do you thrive in a dynamic environment where no two days are the same? Harris Orthodontics is seeking a compassionate and motivated Orthodontic Treatment Coordinator to join our friendly team.

At Harris Orthodontics, we believe in creating beautiful smiles and positive experiences — for our patients and our team. You'll be joining a supportive, growth-oriented environment where your contributions truly matter. We invest in our people, offer opportunities for continued learning, and celebrate the difference we make every day.

About the Role

As our Treatment Coordinator, you'll play a key role in supporting patients throughout their orthodontic journey. You'll be the friendly face that welcomes new patients, guides them through treatment options, and ensures they feel comfortable, informed, and cared for every step of the way.

Key Responsibilities

  • Patient Consultation & Education - Serve as the first point of contact for new patients, explaining treatment plans, the patient journey, and discussing financial options and payment plans.
  • Financial Management - Explain fees, coordinate financial arrangements, and ensure patients understand payment options before appointments are scheduled.
  • Patient Relationship Management - Build rapport with patients and their families, acting as a trusted contact to address concerns, reduce anxiety, and encourage treatment acceptance.
  • Coordination & Administration - Coordinate appointments, manage scheduling gaps, and maintain accurate patient records of communications and financial agreements.
  • Team & External Communication - Liaise with reception, clinical staff, and referring Dentists to ensure a smooth workflow and consistent patient care.
  • Patient Advocacy - Empower patients by simplifying complex information and celebrating milestones throughout their treatment journey.

Required Skills & Qualities

  • Exceptional Communication - Strong verbal and interpersonal skills to effectively explain complex information and build relationships.
  • Compassion & Patience - A genuine care for patients, enabling them to feel supported and empowered.
  • Sales & Negotiation Skills - Confidence in guiding patients to commit to treatment plans and managing financial objections.
  • Attention to Detail - Diligence in tracking leads, managing patient records, and coordinating schedules.
  • Teamwork - Ability to collaborate effectively with the clinical and administrative teams.
  • Organizational Skills - Strong ability to manage multiple tasks and maintain organized records.

How to Apply

If you're ready to take on a rewarding role that combines care, communication, and growth — we'd love to hear from you

Please send your resume and a short cover letter to sharing why you'd be a great fit for our team.

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