Service Coordinator

2 days ago

Canberra, ACT, Australia Your Best Support Full time $60,000 - $80,000 per year

As Service Coordinator, you are responsible for managing and maintaining the day-to-day operations of services, ensuring that participants, their families, and relevant stakeholders receive efficient, high-quality, and compliant support. This role requires excellent organizational skills, strong attention to detail, and the ability to balance participant needs with operational requirements.

Key Responsibilities

Roster & Operations Management

  • Maintain and manage staff, Participant rosters for day-to-day service delivery.
  • Coordinate event management, ensuring staff and client needs are effectively met.
  • Onboarding of staff and participants
  • Monitor daily operations to ensure efficiency and high service standards including but not limited to documentation, rostering, timesheets, NDIS registers.

Participant & Stakeholder Engagement

  • Work collaboratively with participants, their families, and other stakeholders to ensure individual needs are supported.
  • Maintain professional contact with all stakeholders at all times to ensure positive community relationships and strong internal working relationships.
  • Facilitate smooth communication between staff, participants, and external partners.
  • Support new participant intake, including assessments, records management, and onboarding processes.

Documentation & Compliance

  • Ensure accurate and up-to-date documentation for all participants, including service agreements, case notes, and progress reports.
  • Maintain compliance with relevant legislation, organizational policies, and sector standards.
  • Safeguard confidentiality and maintain brevity in all communications and records.

Service Agreements & Costings

  • Develop, monitor, and update service agreements in alignment with participant goals and funding requirements.
  • Ensure service costings are current, accurate, and transparent at all times.

Reporting & Funding

  • Prepare and deliver high-quality reports to support participant funding requests and renewals.
  • Coordinate and complete end-of-year reports as required.
  • Provide timely and efficient reports to management and stakeholders to maintain funding and service continuity.

Quality & Compliance Oversight

  • Ensure service delivery remains compliant with all standards and regulations.
  • Uphold organizational values and maintain best practice from a management perspective.
  • Continuously monitor and improve operational efficiency and participant satisfaction.

Key Skills & Attributes

  • Strong organizational and time-management skills.
  • Understanding of NDIS
  • Excellent written and verbal communication skills.
  • High attention to detail with a commitment to accuracy and compliance.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong stakeholder engagement and interpersonal skills.
  • Commitment to building and maintaining positive professional relationships.
  • Proficiency in record-keeping and reporting systems.
  • Knowledge of service agreements, costing processes, and sector compliance requirements.

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