Service Coordinator

1 day ago

Canberra, ACT, Australia Your Best Support Full time $60,000 - $80,000 per year

As Service Coordinator, you are responsible for managing and maintaining the day-to-day operations of services, ensuring that participants, their families, and relevant stakeholders receive efficient, high-quality, and compliant support. This role requires excellent organizational skills, strong attention to detail, and the ability to balance participant needs with operational requirements.

Key Responsibilities

Roster & Operations Management

  • Maintain and manage staff, Participant rosters for day-to-day service delivery.
  • Coordinate event management, ensuring staff and client needs are effectively met.
  • Onboarding of staff and participants
  • Monitor daily operations to ensure efficiency and high service standards including but not limited to documentation, rostering, timesheets, NDIS registers.

Participant & Stakeholder Engagement

  • Work collaboratively with participants, their families, and other stakeholders to ensure individual needs are supported.
  • Maintain professional contact with all stakeholders at all times to ensure positive community relationships and strong internal working relationships.
  • Facilitate smooth communication between staff, participants, and external partners.
  • Support new participant intake, including assessments, records management, and onboarding processes.

Documentation & Compliance

  • Ensure accurate and up-to-date documentation for all participants, including service agreements, case notes, and progress reports.
  • Maintain compliance with relevant legislation, organizational policies, and sector standards.
  • Safeguard confidentiality and maintain brevity in all communications and records.

Service Agreements & Costings

  • Develop, monitor, and update service agreements in alignment with participant goals and funding requirements.
  • Ensure service costings are current, accurate, and transparent at all times.

Reporting & Funding

  • Prepare and deliver high-quality reports to support participant funding requests and renewals.
  • Coordinate and complete end-of-year reports as required.
  • Provide timely and efficient reports to management and stakeholders to maintain funding and service continuity.

Quality & Compliance Oversight

  • Ensure service delivery remains compliant with all standards and regulations.
  • Uphold organizational values and maintain best practice from a management perspective.
  • Continuously monitor and improve operational efficiency and participant satisfaction.

Key Skills & Attributes

  • Strong organizational and time-management skills.
  • Understanding of NDIS
  • Excellent written and verbal communication skills.
  • High attention to detail with a commitment to accuracy and compliance.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong stakeholder engagement and interpersonal skills.
  • Commitment to building and maintaining positive professional relationships.
  • Proficiency in record-keeping and reporting systems.
  • Knowledge of service agreements, costing processes, and sector compliance requirements.

  • Assistant Coordinator OSHC

    1 week ago

    Canberra, ACT, Australia Woden Community Service Inc. Full time $65,000 - $85,000 per year

    Woden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of 'A caring community where everyone belongs' is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.We deliver services across the ACT covering children, families, young...

  • LASCE (Land Access, Stakeholder and Community Engagement) Coordinator

    5 days ago

    Canberra, ACT, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationCanberra, ACTJob Description SummaryAn exciting opportunity has arisen for a LASCE (Land Access, Stakeholder and Community Engagement) Coordinator to join Service Stream. This is a role focusing on community engagement, enquiries and complaints. ACT candidates are preferred but applicants from other states will be considered.About the RoleWe...

  • Senior Coordinator OSHC

    1 week ago

    Canberra, ACT, Australia Woden Community Service Inc. Full time $100,000 - $120,000 per year

    Woden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of 'A caring community where everyone belongs' is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.We deliver services across the ACT covering children, families, young...

  • Coordinator Shared Services

    2 days ago

    Canberra, ACT, Australia AUSTRALIAN FEDERAL POLICE Full time $104,000 - $156,000 per year

    Did you know?The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.Working for the...

  • APS6 Venue Services Coordinator

    1 week ago

    Canberra, ACT, Australia National Museum of Australia Full time $60,000 - $90,000 per year

    The Venue Services team is responsible for the administration of booked activities across the National Museum of Australia's venues. The team manages the Museum's booking platforms, Artifax and Bookings Canberra Excursion, to ensure all booking activity is captured and communicated to key stakeholders. The team also contributes to key Commercial projects and...

  • Coordinator Shared Services

    2 days ago

    Canberra, ACT, Australia Australian Federal Police Full time $168,000 - $222,149 per year

    EMPLOYMENT TYPE - Ongoing Full timeLOCATION - ACTAFP BAND & SALARY - Executive Level ($168, $222,149.00)JOB REFERENCE NUMBER This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.Did you know?The mission of the Australian Federal Police is to provide dynamic and...

  • Senior Coordinator, Out of School Hours Care

    3 weeks ago

    Canberra, ACT, Australia Woden Community Service (WCS) Full time

    Senior Coordinator, Out of School Hours CareJoin to apply for the Senior Coordinator, Out of School Hours Care role at Woden Community Service (WCS)Senior Coordinator, Out of School Hours Care1 week ago Be among the first 25 applicantsJoin to apply for the Senior Coordinator, Out of School Hours Care role at Woden Community Service (WCS)Get AI-powered advice...

  • Customer Service Coordinator

    4 weeks ago

    Canberra, ACT, Australia UniLodge Full time

    UniLodge Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Coordinator role at UniLodgeUniLodge Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Coordinator role at UniLodgeGet AI-powered advice on this...

  • Workplace Services Coordinator

    3 weeks ago

    Canberra, ACT, Australia Lumea Carrier Ethernet Full time

    Join to apply for the Workplace Services Coordinator role at Lumea.This is an exciting opportunity for a Workplace Services Coordinator (Reception & Administration Assistant) to join Transgrid in our Yass office.Part Time position – 3-4 days a weekBased in our Yass office.In your new role, you will provide support delivering reception & admin services to...

  • Customer Service Coordinator

    4 weeks ago

    Canberra, ACT, Australia UniLodge Australia Pty Full time

    UniLodge @ ANU is looking for a Customer Service Coordinator to come onboard19th August, 2025Work across the ANU, Canberra ACTGenuine career opportunities for those with ambitions to grow19th August, 2025Work across the ANU, Canberra ACTGenuine career opportunities for those with ambitions to growCasual role availableWhat role will you playWe're seeking a...