Coordinator Shared Services

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Executive Level ($168, $222,149.00)

JOB REFERENCE NUMBER

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

Five weeks (25 days) of paid annual leave per year + additional paid Christmas stand down

18 days of paid personal leave per year

Generous superannuation of 15.4%

18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement

Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement

Flexible and hybrid working arrangement that provides work/life balance

Health & wellbeing services – with a focus on early intervention, education and prevention

Access to ongoing training and professional development opportunities

What is the role?

Applications are invited from suitably qualified applicants wishing to be considered for the role of Coordinator – Shared Services within Business Services.

Business Services is a multifaceted branch that sits within the Chief Financial Officer (CFO) Command and directly contributes to AFP operational outcomes, providing support and enabling our people to deliver maximum impact to the criminal environment. The experience you bring to the role will benefit the organisation by:

Facilitating high-quality corporate services (Supporting the front line)

Implementing and managing business and system improvements to remove barriers, speed up decision making and increase efficiency (Reducing red tape)

Providing training and help desk facilities to engage and work closely with both our members and external stakeholders (enhancing partnerships)

The Coordinator works in a high tempo environment, leading a number of diverse teams to deliver corporate services and initiatives to AFP appointees and visitors, including:

Domestic Travel Support- Assistance with corporate credit cards, FlexiPurchase, CTM as well as the relocation of AFP members

International travel- Complete international bookings process for AFP members

SAP Administration & Support- Including the SAP and Insight Help desk facility, training and processing of pays

Account & Client Services- Accounts Payable, Accounts Receivable, Debt Management and Treasury teams

Developing governance and policy across teams

The Coordinator is therefore required to ensure outcomes are delivered in accordance with Business Services strategic priorities, regulatory frameworks, and the AFP Code of Conduct. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the positions as outlined below.

What will you do?

Business Services are critical to support frontline AFP personnel who protect the Australian community. The skill, dedication and professionalism of corporate service providers greatly contribute to the ability of the AFP and partners to concentrate their powers and capabilities most accurately and for maximum impact on crime.

In the role of Coordinator Shared Services, you will provide leadership and strategic direction to deliver Shared Services outcomes. This role has in depth knowledge and understanding of the AFP business and the impact of roles and functions undertaken in relation to the organisations reputation in effectively managing Shared Services functions.

Reporting to Manager Business Services, Coordinator Shared Services is a crucial part of the Business Services Leadership Team.

Working effectively and leading a number of teams, Coordinator Shared Services is required to:

Represent Shared Services on boards and steering committees, where appropriate

Liaise with senior stakeholders on Shared Services objectives and alignment with AFP business needs

Provide strategic oversight of organisational structure and resources, including but not limited to staffing, contractors and management of assets

Actively manage and promote a healthy working environment. This includes embracing diversity, inclusion and respect.

Maintain effective internal and external relationships to ensure the delivery of high-quality outcomes for the AFP and Shared Services.

Provide leadership and strategic direction to the Shared Services team in the delivery of outcomes for the AFP.

For further information about this opportunity, please refer to the Candidate Pack.

Essential Requirements

You must be an Australian Citizen at the time of application.

A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.

Sound knowledge and demonstrated experience of contemporary financial and/or Shared Services practices and their application in the public sector

Knowledge of government and industry strategic initiatives

Highly developed strategic and analytical skills

Proven leadership capabilities

Contemporary Corporate Systems knowledge (SAP or similar)

Desirable Requirements

The following skills and/or experience would be highly regarded:

Demonstrated commitment to a diverse, inclusive and safe workplace

Demonstrated capability and willingness to support the AFP's workforce including guiding, mentoring and coaching as required

Additional Information

This role is located in Canberra and applicant is expected to be based in Canberra. Successful applicant must be willing to relocate to Canberra.

This role is at an AFP Executive Level

Selection Criteria

Achieve results

Communicates with influence

Contributes to strategic thinking

Cultivates productive working relationships

Shows personal drive and integrity

Technical knowledge and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.

Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.

Have your fingerprints taken if an offer of employment is made.

Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.

Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment with the AFP through their resume, application and ESQ, will be invited to a formal interview.

Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions.

You can prepare for the interview by:

reviewing your responses to the selection criteria, picking a few additional examples to use in the interview

participating in a mock interview using the selection criteria to think of possible questions.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Miles Humphrey,

Contact Officer Phone: ,

Contact Officer Email:

Applications Close: 11:59pm (AEDT) 23/10/2025

To view our other employment opportunities, please visit our career site.