CRM Manager

16 hours ago

Melbourne, Victoria, Australia Stanley Black & Decker, Inc Full time $90,000 - $120,000 per year

Salesforce CRM Manager - ANZ

Make Your Mark. Shape Your Future

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, IRWIN, CUB CADET, STANLEY and BLACK+DECKER.

The Job:

As a CRM Manage, you will be responsible for managing and optimising our Salesforce CRM across Australia and New Zealand. You'll ensure data accuracy, deliver actionable insights through reporting and dashboards, and drive adoption and compliance across the Field Sales Team.

Your duties will include:

  • Managing and maintaining Salesforce CRM across ANZ, ensuring data integrity and process alignment
  • Building and customising reports and dashboards to provide actionable insights to sales leaders
  • Driving CRM adoption and compliance among field sales teams to support performance tracking
  • Allocating tasks and focus sheets to the sales team and monitoring KPIs against business goals
  • Partnering with sales leaders and managers to deliver tools and data that improve customer engagement
  • Identifying and implementing improvements to enhance CRM usability and effectiveness

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it.

You will also have:

  • Strong Salesforce experience (administrator, specialist, or advanced user level)
  • Demonstrated ability to analyse data, generate insights, and present recommendations
  • Excellent communication skills with the confidence to engage stakeholders and influence adoption
  • Strong organisational skills with the ability to balance multiple priorities and deadlines
  • Intermediate to advanced MS Excel skills; SAP experience desirable
  • Prior exposure to sales operations or supporting field sales teams highly regarded

The Details:

  • Discounts on Stanley Black & Decker tools and other partner programs
  • Additional Parental Leave Benefits
  • Additional leave: Annual Mental Health and Wellbeing Day
  • 1 day volunteer leave with Disaster Relief Australia
  • Ability to join WHEREFIT (gyms, activewear, food discounts among others)
  • Access to LinkedIn Learning

And More:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera, and online university.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

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