Customer Experience Program Lead

2 days ago

Tewantin, Queensland, Australia Noosa Shire Council Full time $90,551 - $103,123 per year
Customer Experience Program Lead (CX)

Location: Goodchap Street, Tewantin, Noosa

Work type: Permanent Part-Time hrs/fortnight) (0.6 FTE)

Salary (Pro-rata): Level 5.1 - $90,851 base FTE + 12% super + 17.5% leave loading ($103,123 Total Remuneration Package)

The Opportunity

Ready to lead a high-profile Customer Experience transformation? As Customer Experience Program Lead, you'll shape and deliver Noosa Council's CX strategy and roadmap, partnering across the organisation and with external stakeholders to improve customer journeys, embed a customer-first culture and lift service performance. You'll drive business improvement projects, apply project management methodologies to track progress, risks and outcomes, and use data-driven insights to inform decisions. This is a pivotal role with visibility, impact and the chance to set a new CX benchmark for local government.

What you'll do
  • Lead the development and implementation of the CX strategy and roadmap
  • Plan and deliver CX projects and change initiatives with cross-functional teams
  • Analyse customer feedback & performance data to improve journeys and outcomes
  • Develop and report on plans, business cases and funding submissions
  • Apply emerging CX trends and technologies to enhance service delivery
  • Champion a customer-first culture and build internal capability through training
  • Build strong relationships with stakeholders to prioritise and deliver outcomes
About you
  • Degree in Business, Project Management or related field (CX/design training a plus)
  • Proven project management record delivering outcomes on time and to budget
  • Experience in customer experience and business improvement initiatives
  • Strong analysis and evaluation skills; confident using data to drive decisions
  • Excellent written communication (reports, presentations, workshops)
  • Highly organised self-starter who can juggle multiple projects and deadlines
Why join Noosa Council?
  • Real work-life balance: permanent part-time, flex options, supportive culture
  • Wellbeing & perks: Fitness Passport, wellness initiatives, EAP, free flu shots, free parking
  • Growth: secondments, study assistance, training & development, career progression
  • Purpose & place: contribute to a community you'll be proud to serve in stunning Noosa - beaches, national parks and hinterland on your doorstep
About Us

Noosa Council is located at the northern end of the Sunshine Coast and proudly recognised by UNESCO as a Biosphere Reserve. Guided by our Corporate Plan (Environment, Liveability, Prosperity, Future, Excellence) and SPARC values, we're different by nature, welcoming, inclusive and committed to service excellence.

How to Apply

Click Apply and submit:

  • Your resume, and
  • A cover letter (max 2 pages) outlining your motivation and how you meet the Position Requirements, with examples.

Closing date: 11:59pm (AEST), Sunday 12 October 2025

Enquiries: Emma O'Neill, Business Support Advisor or Jason Pratt, Customer Experience Manager

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