Personal Injury/Fraud Handler

About the role

Serving our customers, communities, and planet a little better every day.

**Salary c. £34,000 depending on

experience + annual bonus & benefits**

Work Level – 1

Location - Newcastle – Office to hybrid*

**Office Attendance - Our roles are hybrid;

however you should be able to travel to our Newcastle office for the duration

of training.**

**Shift - Monday to Friday 09:00

-17:00, 36 hours per week.**

**Training - You'll start your journey

with weeks (DOE) of onsite training to give you the best start and tools

in your careers. Training for this role will be office based in Newcastle,

Monday - Friday 09:00 - 17:00, 36 hours per week.**

***Once competent in role

you'll have the opportunity to move to hybrid working, if certain criteria are

met.**

**Closing Date - Applications close 8th October

2025 at 5pm.**

At Tesco Insurance, our

Claims team does more than handle claims – we help customers through some of

life's most difficult and vulnerable moments. Whether it's a bump in the road,

damage to a home, or a sudden emergency, every call is a chance to show we care

and to do the right thing with empathy and expertise.

We're proud of our NPS and

customer satisfaction scores but even prouder of the skilled and compassionate

colleagues behind those results. Whether resolving a claim or partnering with

suppliers to deliver great customer outcomes, we're building a team that

listens, learns, and leads with kindness.

Here, your ideas matter,

your growth is supported, and your work makes a real difference – especially

when customers need us most.

Opportunity

We're looking for
**Personal

Injury Claims Handlers**
 to join our Insurance Money

and Services team. You'll join a team of Personal Injury Claims Handlers supporting Tesco Customers

through their insurance claims journey from notification to settlement.

The Role

In this busy and varied

role, you'll provide an excellent customer experience for our

customers, supporting continuous improvement which will contribute to the

company's strategic goals. Please note this role is known

as Personal Injury / Fraud Handler in Tesco Underwriting.

Managing your own caseload

of motor claims, you'll use your knowledge and experience to drive these claims

from notification to settlement in a proactive manner. The claims will

primarily be personal injury but will also include associated claims for third

party vehicle and property damage and credit hire.

• Managing

your own caseload of personal injury motor claims which will include associated

vehicle damage and credit hire.
- Investigating

and validating circumstances of claims and the nature and extent of losses

whilst keeping an eye out for fraudulent or exaggerated claims.
- Gathering,

reviewing and evaluating information gathered to determine liability and value

of claims.
- Liaising

and negotiating with customers, third parties and solicitors to determine best

settlement results.
- Working

pro-actively and within defined processes and authorities to progress claims to

settlement.

**We need you to have (min

exp):**

• Excellent

customer service skills with previous experience of working with customers in a

motor claims environment.
- Experience

in handling motor claims is essential. Experience in personal injury, third

party damage and credit hire is preferable.
- Strong

communication and negotiation skills.
- Ability

to manage your own caseload of claims proactively and within deadlines.
- A

common-sense approach with the ability to make robust decisions based on

information presented.
- Strong

PC skills and ability to use new software.

**And if you have any of

these, even better**

• Experience

of handling claims in the MOJ and OIC portals and claims outside of the

portals.
- A

knowledge and understanding of the Civil Procedure Rules and ability to apply

this to your claims.
- Knowledge

of the litigation process and various costs regimes is beneficial.
- We

don't expect you to tick every box, and if you feel you hit most of the brief,

it's worth exploring to further develop your career here with us.

What's in it for you?

• Prepare

for your retirement with our colleague pension scheme.
- Private

Healthcare & Virtual GP Service for you and your family 365 days a year.
- Performance

related annual bonus.
- Indulge

in a generous holiday allowance with a minimum of 7.2 weeks, with the

opportunity to buy more.
- Embrace

the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to

15% every payday (worth up to £2K). As an added perk, we'll give you a second

card to share with someone else.
- Green

Car Leasing Scheme.
- Critical

Illness cover.
- Benefit

from our family-oriented initiatives, encompassing enhanced birthing parent

leave pay, a shared parental leave policy, and a generous 8-week paid

non-birthing parent leave.
- Take

part in our Buy as you Earn and Save as you Earn share schemes.

Everyone's welcome

We want all our colleagues

to always feel welcome and be themselves. We're committed to building a more

inclusive workplace and celebrating everything that makes colleagues unique,

and value the richness and diversity this brings to our business. A more diverse

business helps us deliver on our purpose to serve our customers, communities,

and planet a little better every day.

Additional Information

We also know the importance

of balancing work with life's other commitments. Please talk to us at interview

about the flexibility you need, as we're committed to exploring part time and

flexible working opportunities, at every level of the organisation.

Interviews

Interviews are expected to

be held in October.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more