Personal Injury Claims Specialist

2 days ago

Newcastle, New South Wales, Australia beBeeClaims Full time $85,000 - $100,000
Claims Case Manager

This is a dynamic and supportive role where you will make a meaningful impact in the lives of individuals and communities. As a Claims Case Manager, you will play a crucial role in helping people who have suffered personal, psychological injuries to get their lives back on track.

The ideal candidate for this role will have experience in managing portfolios of personal injury claims, ensuring that injured workers receive their correct entitlements. You will also be responsible for obtaining and meticulously reviewing medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.

In addition to your technical skills, you must be able to employ effective strategies to resolve claims cost-effectively while upholding the well-being of injured workers. This will involve collaborating proactively with internal support and external stakeholders to ensure timely and proactive case management.

As a Claims Case Manager, you will also be expected to provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

Key Requirements:

  • You should have experience in Workers Compensation claims, portfolio claims management, or call centre operations.
  • A Psych background would be highly desirable.
  • You must be a team player and demonstrate your track record of providing excellent customer service.
  • You should possess exceptional listening and communication skills in a high-volume work environment.
  • You must be able to interpret complex information and negotiate effectively with various stakeholders.
  • You should exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.

What We Offer:

  • Employee discounts and rewards, including exclusive offers on major retailers.
  • Study support for eligible employees to continue broadening their career opportunities.
  • Parental leave for primary carers.
  • Wellness initiatives to promote employee health and financial wellbeing.

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