Customer Service Representative

2 weeks ago

Townsville, Queensland, Australia Club Assist Full time $60,000 - $80,000 per year

Club Assist is a global market leader partnering with motoring clubs worldwide to improve member experiences. As battery technology experts, we specialise in the sourcing, storage, distribution and installation of automotive, motorcycle and marine batteries, alternators and starter motors. Our mobile service offering includes roadside services, battery replacement, alternators and starter motor replacement and vehicle inspection.

The Role

The primary function of the Customer Delivery Representative (CDR) is to deliver stock to our wholesale customers as per set runs and ensure that set sales targets are met. The CDR is also responsible for developing a strong rapport with all customers through the delivery of exceptional customer experience at each call.

The CDR will create value for Club Assist by delivering services and products to customers, who always rely on efficient servicing and supply.

Duties and Responsibilities

  • Stock maintenance including racking, rotation, cleanliness, POS management, targeting CSP scrap, replacing warranty stock, battery management and the regular lifting, moving stacking and rotation of batteries.
  • Administration and Invoicing including banking, stock movements, non-cash transaction management, and that relevant documentation is raised accordingly.
  • Customer Service including ensuring all customers are visited on the run schedule, developing and maintaining a strong rapport with relevant customer staff,
  • Maintain Club Assist vehicles - keeping them clean and serviced per schedule, washing them weekly and driving them with courtesy.
  • Warehouse management including the cleanliness and tidiness of the warehouse is maintained and secure.
  • Maintaining regular communication with the Distribution Manager including the redirection of new business prospects or customer intelligence.
  • Ensure that all OH&S legislation is strictly adhered to at all times.
  • Demonstrate behaviour which is in accordance with our Company Values
  • Comply with standard and accepted practice in terms of ways of working as applicable to this specific job and comply with all policies and procedures.
  • Provide effective and efficient customer service to both internal and external customers and contacts.

Minimum Skills, Qualifications and Experience

  • Drivers Licence MR
  • Forklift Licence
  • Excellent interpersonal and communication skills.
  • Customer orientated
  • Self motivated
  • Prepared and have the ability to perform physical duties
  • Knowledge of Inventory Process
  • Knowledge of Account process

Desirable Qualities and Competencies

  • Minimum level of Microsoft Windows, Office and Outlook knowledge
  • Logistics background

Other Relevant Information

  • Club Assist is an equal opportunity Employer
  • The incumbent will be required to sign off and comply with the Club Assist Code of Conduct
  • A background check and medical assessment, including a drug and alcohol screen will be required to be conducted prior to commencement.
  • Any elements of the Position Description may be changed at the companies' discretion and activities may be added, removed or amended at any time.

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