Client Support Representative

ABOUT THE ROLE

As a Client Support Intake Representative, we're looking for a warm, proactive, and people-loving individual. You'll be the friendly first point of contact for any referrers, families and new clients wanting to get started with allied health services for the first time. You'll also be the first contact for local visitors to ourTownsvilleOffice and clinic based in Queensland.

The Client Support Intake Representative role is a chance to genuinely connect with individuals and help them get the support they need. You'll be part of a national Client Support Team who support our newest clients and customers across Australia, but you'll be based in a local office working as part of a supportive and energetic local team of clinicians and support staff, in a role that's equal parts meaningful and rewarding.

KEY RESPONSIBILITIES

• Be the friendly voice on the phone and inbox, handling enquiries, referrals, and bookings.
• Connect new enquiries to the allied health services we provide.
• Keep the wheels turning in the office with seamless coordination.
• Build strong relationships with clients and teammates alike.

Bring your personality, communication skills, and a love of helping others and we'll provide the rest

For more information or to request the position description, contact Annie our General Manager of People & Culture via email

ABOUT YOU

• 2+ years of experience in a customer-facing role.
• Experience working with customer data, documentation, record-keeping.
• Sound MS Office, data entry skills and booking platforms (Word & Excel).
• A working knowledge of the NDIS sector (highly regarded).
• Excellent written and verbal communication.
• 2+ years of experience in an administration role (highly regarded).
• Administration or Receptionist experience in a Healthcare setting (highly regarded).
• Sharp attention to detail and the ability to multitask under pressure.
• Quick thinking and confidence managing high-volume enquiries.
• NDIS Worker Screening Clearance and WWCC (or willingness to obtain).
• Willing to work predominantly at our Townsville Office, with the opportunity to work from home.

ABOUT NATIONAL 360

Founded in 2006 by Heidi Long, National 360 has grown into one of Australia's leading providers of community-based allied health services. With 22 offices across six states, we're known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention.

360 BENEFITS

As part of our team, you'll have access to our 360 YOU and 360 Champions programs, which include:  

• Generous Paid Parental Leave & Purchased Leave entitlements.
• 3 x National 360 Days/year.
• Up to 5 weeks of annual leave each year via our Purchased Leave Scheme.
• 24/7 access to mental health and medical support for you and your family.
• Fitness Passport and regular wellness initiatives led by our Wellbeing Committee.
• Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays.
• A Work laptop.
• Novated leasing.
• Pet-friendly offices.
• Team-building events and funds for team celebrations.

For further detail about our industry-leading benefits & reward programs, visit

OUR COMMITMENT TO YOU

National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process. 

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, nationalorigin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.