Customer Service Representative Castletown

3 days ago

Townsville, Queensland, Australia Commonwealth Bank - Retail Banking Services Full time $45,000 - $65,000 per year

Please note

  • Monday to Friday 8:45 - 4:45pm
  • 12month Paternity Leave Contract

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Castletown Branch, you'll be:

  • Responding to customers transactional banking needs, delivering a seamless customer experience
  • Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
  • Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
  • Assisting with Cash/ATM procedures
  • Educating and demonstrating of our in-branch technology and digital banking options for customers
  • Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture

We're interested in hearing from people who have:

  • A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
  • A genuine interest in improving the financial wellbeing and lives of our customers
  • The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs
  • Excellent communication skills & willingness to contribute to a collaborative culture
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you'll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we'd love to hear from you. Apply today

'Aboriginal &/or Torres Strait Islander people encouraged to apply

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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