Desktop Project Coordinator

2 weeks ago

Brisbane, Queensland, Australia Unique Building Services Full time $104,000 - $130,878 per year

UBS is excited to offer an opportunity for a Desktop Project Coordinator to join our supportive team in Willawong where you'll manage small domestic insurance repair building projects.

With over 26 years in the insurance and restoration industry, we are proud to be a trusted partner to some of Australia's largest and most reputable insurance companies. Our dedicated team plays a vital role as first responders, providing critical support during disasters and catastrophic events. At UBS, we believe in fostering a collaborative and encouraging environment where every team member can make a difference,

About the Role

This full-time administrative role involves coordinating repairs and maintenance for residential homes affected by insurable events. You'll work closely with Project Managers, internal claims coordinators, subcontractors, property owners, and insurance companies to ensure the timely and high-quality delivery of repairs. To succeed in this position, you must be a team player with good written and verbal communication skills.

Responsibilities

  • Coordinate and monitor the progress of repairs for claims under $20,000 from the office
  • Determine and appoint the appropriate Internal trades and subcontractors to complete building repairs
  • Liaise with trade personnel regarding the scope repairs required.
  • Place work orders with trades and subcontractors
  • Scheduling of trades and subcontractors to ensure KPI's are met
  • Manage the expenditure of each and every claim
  • Organise Makesafes, and Inspect & Reports as required
  • Complete updates and variation as may be require on each repair for the Insurer
  • Regular communication with Customers to keep them informed of repair
  • Work closely with Insurance Companies and provide formal updates
  • Update Internal and External claims management databases, recording progress and completion.
  • Provide support to other team members as required

Attitude, Skills and Experience

  • Excellent customer service skills and attention to detail
  • Willingness to respond to customers with a positive approach and ability to find solutions for all parties.
  • Confident, friendly and the ability to work without supervision, as well as in a team environment.
  • Good written and verbal communication skills.
  • Organised and efficient managing multiple competing priorities.
  • Experience working in a insurance or have a trade background would be desirable but not essential.

To be the successful you have or be willing to obtain the following:


• Driver Licence (100 points identification)


• Current Clear National Police

Our Vision and Mission

Owning a home is one of the biggest emotional and financial investments a person can make. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple while supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

Our Core Values

At UBS we:


• are open and honest


• own our decisions


• are collaborative and solution focused


• embrace change


• are role models, our behaviours build strong relationship

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups

Apply now

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