Consultant - Service Investigations

6 days ago

Melbourne, Victoria, Australia ELMO Cloud HR & Payroll Full time $60,000 - $90,000 per year
Introduction

At LeavePlus, we're committed to supporting our members with fairness, transparency, and care. As a Service Investigations Consultant, you'll play a vital role in resolving missing entitlement queries and ensuring members receive the service they deserve.

This role is all about problem-solving, collaboration, and attention to detail. You'll work closely with both members and employers to investigate and resolve service issues, always operating within legislative and policy frameworks. Your work helps uphold the integrity of the LeavePlus scheme and contributes directly to member outcomes.



Description

What you'll be doing:

Investigate and resolve missing service requests in line with legislative requirements.Communicate clearly and empathetically with members and stakeholders to resolve queries and complaints.Identify opportunities to improve processes and contribute to capability uplift.Manage administrative tasks that support case management and service delivery.

What you'll bring:

Experience in a problem-solving role requiring critical thinking and sound decision-making.Strong attention to detail and ability to interpret complex information.Confidence working with legislation or regulatory frameworks, with a member-first mindset.Ability to manage competing priorities and work to deadlines.Excellent communication skills—verbal, written, and listening—with a focus on clarity and empathy.Proven ability to build strong relationships with internal and external stakeholders.

Skills And Experiences

Why Join LeavePlus?

Now is an exciting time to be part of our transformation. We're evolving into a leading digital regulator and administrator of employee entitlement, streamlining processes, embracing automation, and enhancing the experience for our members and our team.

If you're a natural problem solver who enjoys interpreting information, asking the right questions, and making informed decisions, this role offers the challenge and purpose you've been looking for.

Application Process: To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team at LeavePlus. Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.


  • Consultant - Service Investigations

    4 hours ago

    Melbourne, Victoria, Australia LeavePlus Full time $90,000 - $120,000 per year

    At LeavePlus, we're committed to supporting our members with fairness, transparency, and care. As a Service Investigations Consultant, you'll play a vital role in resolving missing entitlement queries and ensuring members receive the service they deserve.This role is all about problem-solving, collaboration, and attention to detail. You'll work closely with...

  • Senior Manager Investigations and Enforcement

    2 weeks ago

    Melbourne, Victoria, Australia Portable Long Service Authority Full time $120,000 - $180,000 per year

    About usThe Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the...

  • Investigator

    6 days ago

    Melbourne, Victoria, Australia Department of Education Victoria Full time

    About the DepartmentThe Department of Education (DE) leads the delivery of education and development services to children and students both directly through government schools and indirectly through the regulation and funding of early childhood services and non-government schools.About the DivisionThe Conduct and Integrity Division provides expert advice and...

  • Associate Investigator

    2 weeks ago

    Melbourne, Victoria, Australia IBAC Full time $60,000 - $80,000 per year

    Start your investigative career with IBACMelbourne CBD with hybrid / flexible working arrangementsFull-time, ongoing VPS3.1 $79,122- $87, % composite allowance + superApplications close 11:59pm, Sunday 26 October 2025Our organisationIBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.Our...

  • Senior Investigator

    6 days ago

    Melbourne, Victoria, Australia kdrvictori Full time

    Role PurposeAt Yarra Trams, our mission is to deliver world-class transport services to our passengers. In this role, you will contribute to this goal by leading the investigation function and conduct comprehensive investigations into incidents, accidents, and safety-related issues on the Yarra Tram network. This role will identify root causes, develop...

  • Senior Investigator

    6 days ago

    Melbourne, Victoria, Australia kdrvictori Full time $120,000 - $180,000 per year

    Role PurposeAt Yarra Trams, our mission is to deliver world-class transport services to our passengers. In this role, you will contribute to this goal by leading the investigation function and conduct comprehensive investigations into incidents, accidents, and safety-related issues on the Yarra Tram network. This role will identify root causes, develop...

  • Investigations Manager

    3 hours ago

    Melbourne, Victoria, Australia LKA Group Pty Ltd Full time $80,000 - $120,000 per year

    Lead with purpose. Drive innovation. Deliver impact.LKA Group is seeking a dynamic and strategic Investigations Manager Personal Injuries to lead our high-performing national team. This pivotal role connects organisational strategy to frontline operations, ensuring excellence in investigative services while fostering innovation and client...

  • Factual Investigator

    8 hours ago

    Melbourne, Victoria, Australia ORACLE INVESTIGATION SERVICES Full time $60,000 - $120,000 per year

    Are you ready to launch a career in investigations with a company that will train, mentor and set you up for success? Oracle Investigation Services is rapidly growing and we want motivated individuals to join our VIC teamWhether you're starting your first job or looking to take your career to the next level, join us to learn from industry leaders, gain hands...

  • Lead Investigator

    4 days ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time $120,000 - $180,000 per year

    We are seeking Lead Investigators to join our Law and Compliance team to lead and shape high-quality investigative outcomes.As aLead Investigator, you will be responsible for providing specialist advice on complex investigation matters to team members, including those involving significant breaches of the Tax Agent Services Act. You'll exercise a high degree...

  • Circumstance Investigator

    1 week ago

    Melbourne, Victoria, Australia Quantumcorp Pty Ltd Full time $60,000 - $120,000 per year

    Quantumcorp is a National professional services firm specialising in insurance investigations.We are currently recruiting investigators to join our team in Melbourne Metro and Greater Melbourne.Full-time, casual and contractor roles will be considered.The Role:As an Investigator at Quantumcorp you will conduct investigations into insurance claims.You will...