Investigations Manager

3 hours ago

Melbourne, Victoria, Australia LKA Group Pty Ltd Full time $80,000 - $120,000 per year

Lead with purpose. Drive innovation. Deliver impact.

LKA Group is seeking a dynamic and strategic Investigations Manager Personal Injuries to lead our high-performing national team. This pivotal role connects organisational strategy to frontline operations, ensuring excellence in investigative services while fostering innovation and client satisfaction.

About Us

At LKA, our purpose is to provide clients with timely, reliable, and independent information to support well-informed decisions. We pride ourselves on our strong customer focus, quality systems, and a people-first approach that values diversity, teamwork, and continuous development.

Your Impact

As Manager of Investigations, you will:

  • Translate strategic objectives into actionable plans.
  • Lead and mentor a multidisciplinary investigations team.
  • Drive innovation and service improvement.
  • Enhance systems, tools, and workflows.
  • Build strong client relationships and act as a trusted advisor.
  • Develop new investigative products and services.
  • Manage budgets and contribute to business growth.

What You Bring

Essential:

  • Proven experience managing investigations or related functions (e.g., personal injury claims).
  • Strong leadership and people management skills.
  • Strategic thinking with operational execution.
  • Experience in process improvement and change management.
  • Excellent client and stakeholder engagement.
  • Commercial acumen and financial management experience.
  • Innovative mindset with a track record of service development.

Qualifications:

  • Experience in CTP or workers compensation claims

Desirable:

  • Degree in business, law, insurance or related discipline.
  • Current Investigation Licence (or ability to obtain one).

Why Join LKA?

  • Be part of a purpose-driven organisation.
  • Lead a team that values collaboration and continuous improvement.
  • Influence the future of investigative services.
  • Enjoy a supportive and inclusive workplace culture.

Ready to lead with impact?

Apply now and help shape the future of investigations at LKA.

Our recruitment process

Please apply to this ad, telling us how you meet the criteria set out above.

We'll shortlist applications and conduct an initial phone interview.

Then, successful candidates will attend a further interview with our managing director. We'll also make sure we are a good cultural fit.

All enquiries to Janet Costa

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