Bakery/Cafe Venue Manager

From the team Bar Biscotti in North Strathfield

We are seeking an experienced team leader and customer-focused Venue Manager to lead the day-to-day operations of our vibrant brand new bakery cafe. You will be responsible for managing front-of-house, delivering exceptional customer service, overseeing inventory and ordering, and ensuring a warm and welcoming environment for our guests. This role requires hands-on leadership, a passion for hospitality, and an eye for operational detail.

Key Responsibilities:

Operations Management

• Oversee all daily operations of the bakery cafe, ensuring smooth service from open to close.
• Ensure food quality, presentation, and cleanliness meet brand standards at all times.
• Manage and optimise staffing levels based on sales and traffic patterns.
• Open and/or close the cafe, ensuring procedures are followed correctly.

Team Leadership

• Lead, train, and motivate front-of-house (baristas, servers).
• Create a positive, inclusive workplace culture focused on teamwork and service excellence.
• Schedule staff, manage time-off requests, and ensure proper coverage at all times.

Customer Experience

• Ensure every guest receives friendly, prompt, and attentive service.
• Handle customer feedback or complaints professionally and proactively.
• Support a cafe environment that feels warm, community-oriented, and inviting.

Inventory & Ordering

• Monitor inventory of food, beverages, and supplies; manage ordering and receiving.
• Work with bakers and kitchen staff to ensure accurate forecasting and minimal waste.
• Manage vendor relationships and source ingredients as needed.

Financial Responsibilities

• Track daily sales, labor costs, and other key performance indicators (KPIs).
• Assist in budget planning and cost control efforts.
• Manage POS systems and reconcile cash and card transactions daily.

Health & Safety Compliance

• Ensure compliance with food safety, sanitation, and hygiene standards.
• Maintain health inspection readiness at all times.
• Implement and maintain cleaning and maintenance schedules.

Requirements:

• 2+ years of experience in hospitality or cafe/restaurant management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of food service regulations and health/safety standards.
• Experience with inventory management and basic budgeting.
• Flexibility to work early mornings, weekends, and holidays.

Preferred Qualifications:

• Experience in a bakery cafe or fast-casual dining environment.
• Barista knowledge and/or familiarity with bakery operations.
• POS and scheduling software experience (e.g., Square, Deputy).

If this sounds like you reach out to us

Job Type: Full-time

Pay: $60,695.39 – $99,938.33 per year

Work Location: In person