Front of House Manager

3 days ago

Wareemba NSW, Australia Marthas Full time $60,000 - $80,000 per year

The team at Martha's is looking for an experienced front of house manager to guide the team through day to day operations. The ideal candidate will have strong leadership skills and a background in a customer-focused venue.

Martha's is a vibrant new venue in the heart of Wareemba (next to Fivedock), with a strong focus on customer service and team culture. You will be responsible for managing front-of-house, delivering exceptional customer service, overseeing inventory and ordering, and ensuring a warm and welcoming environment for our guests. This role requires hands-on leadership, a passion for hospitality, and an eye for operational detail.

Key Responsibilities:

Operations Management

  • Oversee all daily operations of the bakery cafe, ensuring smooth service from open to close.
  • Ensure food quality, presentation, and cleanliness meet brand standards at all times.
  • Manage and optimise staffing levels based on sales and traffic patterns.
  • Open and/or close the cafe, ensuring procedures are followed correctly.

Team Leadership

  • Lead, train, and motivate front-of-house (baristas, servers).
  • Create a positive, inclusive workplace culture focused on teamwork and service excellence.
  • Schedule staff, manage time-off requests, and ensure proper coverage at all times.

Customer Experience

  • Ensure every guest receives friendly, prompt, and attentive service.
  • Handle customer feedback or complaints professionally and proactively.
  • Support a cafe environment that feels warm, community-oriented, and inviting.

Inventory & Ordering

  • Monitor inventory of food, beverages, and supplies; manage ordering and receiving.
  • Work with bakers and kitchen staff to ensure accurate forecasting and minimal waste.
  • Manage vendor relationships and source ingredients as needed.

Financial Responsibilities

  • Assist in budget planning and cost control efforts.
  • Manage POS systems and reconcile cash and card transactions daily.

Health & Safety Compliance

  • Ensure compliance with food safety, sanitation, and hygiene standards.
  • Maintain health inspection readiness at all times.
  • Implement and maintain cleaning and maintenance schedules.

Requirements:

  • 2+ years of experience in hospitality or cafe/restaurant management.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Knowledge of food service regulations and health/safety standards.
  • Experience with inventory management and basic budgeting.
  • Flexibility to work early mornings, weekends, and holidays.

Preferred Qualifications:

  • Experience in a bakery cafe or fast-casual dining environment.
  • Barista knowledge and/or familiarity with bakery operations.
  • POS and scheduling software experience (e.g., Square, Deputy).

If this sounds like you, please apply with the team

Job Type: Full-time

Pay: $30.00 – $40.00 per hour

Work Location: In person

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