Intake Administration Officer

Job Description

• Permanent, Full Time
• $75,252.28 per annum plus Superannuation
• Join the Community Health & Wellbeing team

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Assist in the efficient coordination of client referrals, assessments, and on boarding by managing documentation and data entry.

What you'll be doing:

• Process and manage incoming referrals, ensuring accurate documentation and timely coordination of client assessments.
• Support in scheduling and confirming assessment appointments, coordinating with clients, carers, and intake to ensure a smooth onboarding process.
• Maintain accurate and up-to-date client records within the client management system, ensuring compliance with data protection and confidentiality policies.
• Monitor and update client information, ensuring consistency across internal and external databases.
• Provide administrative support to A&DS intake and assessment, ensuring efficient documentation, correspondence, and follow-up of client cases.
• Streamline workflows by identifying areas for improvement in the administrative intake and assessment processes.
• Confidently access and utilise My Aged Care and other relevant systems to manage referrals and facilitate service navigation.
• Ensure compliance with regulatory requirements, policies, and procedures, supporting best practices in intake and assessment.

The skills and experience you'll bring to the role:

• Ability to gather and organise information to support client care needs and administrative processes.
• Experience providing administrative support and managing client records.
• Proficiency in data entry within client management systems, ensuring accuracy and confidentiality. Familiarity with the My Aged Care system is preferred.
• Understanding of aged care services and community support programs.
• Knowledge of aged care-related policies, procedures, and legislative requirements.
• Excellent written and verbal communication skills and the ability to gain co-operation of and communicate effectively with people from diverse backgrounds and cultures.

Required Certifications & Qualifications:

• Certificate IV, Diploma, or relevant qualifications in Administration, Community Services, or related field, or equivalent experience.
• Driver Licence

Why Hume City Council?

A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.