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Administration Officer Specialised Support Services
2 weeks ago
- Permanent, Full-time
- $75,252.28 per annum plus Superannuation
- Join the Specialised Support Services team
Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
Hume City Council's Administration Officer Specialised Support Services (SSS) provides general administrative support to Support at Home (SAH) packaged care team.
What you'll be doing:
- Serve as the primary point of contact for receiving package management inquiries related to Support at Home (SAH) from individual residents, community agencies, health professionals etc. in relation to SAH.
- Adhere to administration requirements of client correspondence which includes Service Agreements, Introductory Letters etc.
- Add or update client funding in client management system, monitor expenses and provide the client with a monthly statement of expenditure.
- May be required to manage and reconcile department credit card in accordance to relevant policies and procedures.
- Actively engage and support in the implementation of the Continuous Quality Improvement Program as it applies to Aged & Disability Services.
- Actively engage and support in the implementation of the Occupational Health & Safety Program as it applies to Aged & Disability Services.
- Actively and positively promote processes and systems which ensure effective teamwork and communication through:
- Actively foster a learning environment and contribute to regular learning opportunities for own professional development
- Undertake invoice processing including uploading of invoices from clients to the client database or to third parties.
- Actively participate and support in the development, implementation, evaluation and review of Aged & Disability Services policies and procedures as required.
The skills and experience you'll bring to the role:
- Skilled in gathering appropriate information to inform client care needs and care planning.
- Ability to support an individual client with an appropriate assessment and to ensure their individual, physical and emotional needs are met.
- Demonstrated awareness and understanding of issues confronting older people and people with disabilities.
- Demonstrated knowledge of additional relevant community support agencies and service providers.
- Knowledge of computer software systems utilised in a community setting.
- Excellent written and verbal communication skills and the ability to gain co-operation of and communicate effectively with people from diverse backgrounds and cultures.
- Ability to communicate effectively with, cooperate with council staff, recipients and residents from a diverse range of age groups, cultures and backgrounds.
- Ability to update and maintain administrative records, policies and guidelines.
Required Certifications & Qualifications:
- Certificate or Diploma in Office/Business Administration or lesser formal qualifications with relevant administrative experience; and experience in working with older people and people with disabilities in a home or community setting.
- A current Victorian Driver's Licence
Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
